Job Title Manager, Default Prevention and Graduate Student Outreach Agency Prairie View A&M University Department Student Financial Aid Proposed Minimum Salary $3,929.80 monthly Job Location Prairie View, Texas Job Type Staff Job Description The Manager, Default Prevention and Graduate Student Outreach, under general supervision, oversees default prevention, financial literacy and outreach activities for the Office of Student Financial Services (OSFS). The position represents OSFS in both on-campus and off-campus events. The position works collaboratively with other offices, which have a direct impact on both recruitment and retention of graduate students. This position may pay more than the salary listed above depending on the qualifications and experience of the selected candidate. Responsibilities: + Provides day-to-day case management, advisement, and counseling to graduate students about financial aid programs. + Provide holistic approach to counseling and case management for graduate students which includes: affordability, costs of education, financial awareness, campus resources, and payment options. + Provides clear, accurate, and personalized support to help graduate students and families navigate the complex financial aid application processes. Coordinate application follow-up activities for new graduate students, including FAFSA completion, application document completion and verification completion with the intent to assist student with early as possible completion of their financial aid application. + Have direct contact with graduate students on an appointment, walk-in basis, and over the phone and other communication platforms. Performs outreach (phone calls, e-mails, text messaging campaigns, events, etc.) to current and prospective graduate students who need assistance navigating their bills, financial aid renewal, refunds, etc. + Conducts events and outreach/retention programming to engage with students, and to help ensure the on-time renewal of financial aid. Work closely with the leaders of the other areas of the CARE team members and CARE leadership (Academic Advising and Career Services) to ensure that programming and outreach conducted is uniform, cohesive, integrated, personalized to target audiences, and aligned with institutional objectives. + Partner with graduate advisors to suggest various academic strategies to help a student meet the financial aid satisfactory academic progress requirements for the retention of aid. + Works with students who are delinquent on their student loan payments. Responsible for collecting contact information and responding to student and parent personal, telephone and email inquiries. + Assist in ongoing Financial sessions across campus in a way that ensures 100% participation of active school population. Assists in ongoing guidance and assistance to students through meaningful contact and counseling throughout their grace period and loan repayment. + Implement approved default prevention activities, which are meant to lower the institution’s Cohort Default Rate . Collaborate with other departments and external agencies as required in managing the institution’s default rate and financial literacy initiatives . + Communicate effectively a nd on a timely basis with student borrowers, lender services and guarantee agencies concerning application status, enrollment status, and default aversion information. + Administers and track exit counseling to students that either dropout, are enrolled less than ½ time status, withdraws and/or graduates. + Mails monthly correspondence to delinquent students regarding their repayment options . Contact delinquent borrowers and present options for avoiding default. Serves as a backup with Loan Processing, as needed. + Perform other duties as assigned. Required Education and Experience: + Bachelor’s degree in applicable field. + Minimum of five years of experience working in higher education, including exposure to admissions and financial aid or case management in a related field. Required Knowledge, Skills and Abilities: + Knowledge of word processing, spreadsheet, and database applications + Ability to multitask and work cooperatively with others. + Ability to communicate clearly and effectively to ensure understanding. Preferred Qualifications: + Knowledge of the customer service and outreach processes as they pertain to the financial aid department in a higher education environment, and of the related trends, issues, and accepted practices. + Knowledge of financial aid processes, programs, verification, need analysis, student budgets, loans, disbursements, return of funds and supervisory responsibilities + Ability to write precise, well-organized emails and letters while using appropriate vocabulary and grammar. Ability to deal effectively with a wide variety of individuals and situations requiring diplomacy, friendliness, poise and firmness. + Strong organizational skills and ability to prioritize work and meet deadlines. + Ability to apply thorough knowledge of policies to a variety of individual situations. Recommends procedures to ensure compliance in a learning community. + Ability to work with people from other cultures. Utilizes excellent constituent service skills with all interactions. Work accurately with high volume and instill similar standard with the counseling unit. + Skill in effectively analyzing and interpreting policies, practices, and guidelines with strict attention to detail in all areas of work. + Thorough knowledge of policies, regulations, and practices with student records services. + Strong problem identification, critical thinking, and problem solving skills; judgment and decision-making ability. Ability to assess processes and implement improvements. + Strong written and verbal communication skills. Active listening skills. Customer service orientation. Interpersonal skills. + Thorough knowledge of particular Financial Aid core functions. + Thorough knowledge of common University-specific computer application programs. + Thorough knowledge of advising and counseling techniques. + Thorough knowledge of University policies, processes, and procedures and of Federal and State laws pertaining to the privacy rights of students and access to student information. + Thorough knowledge of BANNER software and its components + Thorough knowledge of third-party software (NSLDS. COD, CPS, Awards Managment/Blackbaud, etc.) Job Posting Close Date: + 5/16/2025 Required Attachments: Please attach all required documents listed below in the attachment box labeled as either “Resume/CV or Resume/Cover Letter” on the application. Multiple attachments may be included in the “Resume/CV” or Resume/Cover Letter” attachment box.  Any additional attachments provided outside of the required documents listed below are considered optional. + Resume or Curriculum Vitae + Cover Letter Application Submission Guidelines: All applicants are required to apply via our Career Site on or before the closing date indicated on the job posting. Applicant inquiries received via email and websites such as Indeed, HigherEdJobs , etc. will not be considered unless the individual has applied to the available position via the PVAMU Career site. The required documents listed in the above "Required Attachments" section must be attached to the application prior to the job closing date indicated to ensure full consideration for the application submitted . Please contact the Office of Human Resource on or before the closing date indicated above at 936-261-1730 or jobs@pvamu.edu should you need assistance with the online application process. Background Check Requirements: All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer. For more than 140 years, Prairie View A&M University (PVAMU) has been igniting passion in its students. With an established reputation for producing engineers, nurses, and educators, PVAMU offers baccalaureate degrees, master’s degrees, and doctoral degree programs through nine colleges and schools. The University has an enrollment of more than 8,500 students. Designated an institution of “the first class” in the Texas Constitution, PVAMU is the second-oldest public institution of higher education in the state and a member of The Texas A&M University System.  The University is dedicated to fulfilling its land-grant mission of achieving excellence in teaching, research, and service. PVAMU is conveniently located near the rapidly growing residential and commercial area known as the Northwest Houston Corridor. The developing Northwest Houston Corridor offers newly developed suburban communities, a variety of shopping and dining near the Houston Premium Outlets and is a short, 35-minute commute into downtown Houston. For more information, visit www.pvamu.edu . Your career opportunities with a “University of the First Class” begins here! Prairie View A&M University is an Equal Opportunity/ Veterans/ Disability Employer. If you need assistance in applying for this job, please contact (936) 261-1730. https://youtu.be/xcPdDOR3KTE https://youtu.be/NjUKQY1hVI8 The following links will open in a new tab. + About PVAMU (https://www.pvamu.edu/about\_pvamu/) + Human Resources + Employee Benefits (https://www.pvamu.edu/hr/benefits/) + Office of Equal Opportunity + PVAMU Newsroom (https://www.pvamu.edu/newsroom/) + PVAMU YouTube