A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Principal responsibilities

Act as the “Voice of Customers” champion of key channels and products, leading the root cause analysis, understanding market trends and driving improvement initiatives to enhance NPS and reduce complaint volumePerform post implementation evaluation of improvement initiatives linking to customer experience metricsCritically review end-to-end customer journeys/ initiatives from customers’ perspective and mobilize journey owners for enhancement Drive strategic initiatives/ customer experience projects, uncover service gaps and implement improvement measuresSupport ad hoc projects to promote customer centricity culture with Wealth and Personal Banking business

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Principal responsibilities

Act as the “Voice of Customers” champion of key channels and products, leading the root cause analysis, understanding market trends and driving improvement initiatives to enhance NPS and reduce complaint volumePerform post implementation evaluation of improvement initiatives linking to customer experience metricsCritically review end-to-end customer journeys/ initiatives from customers’ perspective and mobilize journey owners for enhancement Drive strategic initiatives/ customer experience projects, uncover service gaps and implement improvement measuresSupport ad hoc projects to promote customer centricity culture with Wealth and Personal Banking businessUniversity degree in a Business Administration, Services / Hospitality / Operation Management or other relevant qualificationsStrong understanding of financial industry, with extensive customer experience management is a definite advantageAnalytical skills with ability to identify and address areas for improvementExcellent customer focus, with capability to anticipate customer needs and demonstrate commitment to providing the highest levels of serviceStrong project management skills, ability to work with minimal supervisionProficiency in both English and ChineseGreat sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

University degree in a Business Administration, Services / Hospitality / Operation Management or other relevant qualificationsStrong understanding of financial industry, with extensive customer experience management is a definite advantageAnalytical skills with ability to identify and address areas for improvementExcellent customer focus, with capability to anticipate customer needs and demonstrate commitment to providing the highest levels of serviceStrong project management skills, ability to work with minimal supervisionProficiency in both English and ChineseGreat sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.