This posting will close on February 21, 2025. Helping Save More Lives That’s our mission. It’s our business. We are seeking a team player who is passionate about making a commitment to our mission. RQI Partners is a partnership between the American Heart Association and Laerdal Medical. We invite you to review the requirements of the position below. If this career opportunity has piqued your interest, RQI Partners wants to hear from you. Helping Save More Lives. — Our Mission, Our Business. RQIP Benefits Include: + Generous PTO & Holidays + Remote Work Environment (some positions require travel) + Comprehensive Medical, Dental and Vision + HSA & FSA Account Options, with employer HSA contribution + 401k with Employer Match & Profit Sharing + Employee Assistance Program + Tuition Reimbursement + Professional Development Opportunities + Student Loan Repayment Assistance + Eligibility for Annual Bonus + Wellness Reimbursement Program + Pet Insurance Position Overview: The Manager of Business Systems provides leadership and guidance to the business systems team within RQIP. This position collaborates with stakeholders within RQIP, AHA and Laerdal to ensure that their business systems needs are addressed. This position is primarily responsible for on-going maintenance and support of Salesforce. This position requires expertise in Salesforce functionality, reporting, and other analytical tools. This position will lead the Salesforce sprints with daily standups, requirements, QA testing, UAT planning and Production smoke testing. This position also supports assisting with basic SF admin function such as User accounts, permissions, data accuracy and fixes. Position Holder is Accountable For: + Manage and lead a team responsible for the support and maintenance of all business systems applications within RQI Partners. + Collaborate with cross-functional teams to identify business needs and challenges. + Define, document, and maintain business processes and system workflows to ensure consistency and compliance across the company. + Develop a strong relationship with stakeholders to ensure that their business systems needs are met. + Define and manage ticket intake process to ensure timely resolution of issues. + Responsible for tracking project backlog in JIRA and assisting with prioritization of application roadmap. + Monitor the salesforce inbox for user reported issues and provide timely resolution. + Manage the agile sprint releases to ensure successful deployment. + Manage and prioritize competing demands and ensure that project deadlines are met. + Lead the QA and UAT planning for each sprint cycle. + Collaborate with the implementation partner to ensure success of each Salesforce release. + Act as the SME for all Salesforce related business processes. + Help with Salesforce reports and dashboard changes. + Collaborate with business partners and PMO team for business process re-engineering. + Research external applications within the Salesforce and provide recommendations for improvement. + Responsible for Salesforce CPQ related changes. + Develop and perform training for users to ensure successful adoption of new application changes and assist with new user on-boarding. + Provide Salesforce tier 1 technical support for users. + Perform Salesforce admin tasks such as, but not limited to user access, data accuracy and correction, data loads, and training. Required Skills and Competencies + Bachelor’s degree in related field or relevant combination of education and experience. + Minimum of 7 years’ related experience managing a business systems function or similar role. + Experience leading or managing others. + Strong analysis, decision making and problem-solving skills. + Expertise in end-to-end Salesforce business processes. + Proficiency in Salesforce reports or other analytical tools (Power BI, Tableau) + Experience performing Salesforce Admin tasks and support. + Proficiency in Microsoft Office applications including PowerPoint and Word. + Excellent interpersonal and communication skills (both written and verbal). + Ability to work as part of a team and collaborate effectively with others. + Excellent organizational skills with the ability to balance multiple tasks under time constraints The estimated annual base salary for this position is $135,000 to $140,000. Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include the qualifications of the individual applicant for the position, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.