JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Duties and Responsibilities: 

Build a culture that fosters the values of Ethics, Excellence and Team Work 

Manage the group to ensure that service delivery standards are maintained 

Be the single point of contact for employees on all operational issues 

Conduct regular feedback and coaching sessions with each of your direct reports as well as run regular operations meetings 

Monitor and assist with new hire training and nesting, as well as the continued development and maintenance of policy and process documentation 

Assist and support other leaders and solicit a team culture between your peers 

Develop and maintain a collaborative relationship with all stakeholders 

Provide recommendations for continuous improvement and lead the implementation of operational excellence programs 

Manage retention of talent and keep attrition levels to acceptable standards 

Provide reporting and data insights on group performance 

Stakeholder Relationship and Management

Sounds like you? To apply, you need to be: 

A proactive leader 

You’ll demonstrate a proactive and professional approach to customer service and stakeholder You’ll demonstrate a proactive and professional approach to customer service and stakeholder engagement. Your experience in effectively training staff and promoting open and collaborative working relationships are also valued.  Are you all out on trying new ideas and working with diverse teams? If so, then your “can do” attitude may just land you this role. 

 Goal-oriented and ambitious 

Are you fluent in both written and spoken English? Are you able to make impressive presentations? Do you have entrepreneurial skills? A yes means you can talk to us now as your strong communication skills will surely land you the job. 

Skill and Experience Qualifications: 

Minimum of four years of operations leadership and management 

Experienced in handling multiple teams 

Excellent verbal and written English communication skills 

Advanced proficiency in computer functions within MS Office Suite 

Strong administrative skills in organization and time management 

Exceptional reporting, analytics and presentation skills 

Good understanding of knowledge management principles and procedures 

Excellent interpersonal skills 

Willing to work on shifting/rotating schedules 

Bachelor’s degree preferred 

Experience with Change Management 

Real Estate Background an Advantage 

What we can do for you? 
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package. 

We will also require you to register in our career site: https://www.us.jll.com/en/careers to capture your details in our system. 

Apply today! 

To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance, official transcript of records, government IDs, etc.). 

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.