JOB SUMMARY:

Reservation Book organization and confirmation – first thing Maitre’d does is to make sure all large groups are re-confirmed. Based on confirmed covers, pre-calculate and organize the seating for the night to make sure there’s a minimum waiting for guests while turning table maximum. Dining Room Dressing – Prior to the Staff Meeting, he checks the room to make sure room is dressed 100%, (i.e. lights, music, table settings, candles, menus, centerpiece, etc.) Greet all guests 100% - In charge or making sure all guests are checked-in, greeted and placed in the order of their reservation time and the time they walked in with a Maitre’d assistance (therefore, train all new Maitre’d coming in.) Seat all guests (100%) - Maitre'd is the only staff who decides (where) and seats guests at Vanderpump Cocktail Garden. If guests are waiting for table at the Bar, he is the one to get them to be seated and carries drinks for guests if any to their table. Take Drink Orders - As needed to help the Server in charge of drink orders to expedite service and turn tables. Maitre’d needs to follow Sequence of Service when taking drink orders. Take Food Order - As needed to help the Server in charge of drink orders to expedite service and turn tables. Maitre’d needs to follow Sequence of Service when taking food orders. Bus Tables - To expedite the table turning, helps Servers to clear dirty glassware and plates, wipe tables and reset when needed. Table Set Up - Make sure tables are set up accordingly for the next guests waiting. Circulate the dining room and bond with guests - Works the room throughout the night to make sure everyone is being serviced to the Vanderpump standard. Food and Drink Service - Whenever necessary, Maitre'd serves food and drinks (i.e. refilling wine glasses, water and coffee). Dealing with Guest Complaints if any – Gather the facts, inform the manager of the guest opportunity and do not try to resolve the guest opportunity. Special Requests – Communicate with Servers and Managers regarding special requests (birthdays, anniversaries or special events).

ESSENTIAL JOB FUNCTIONS:

Approaching and Seating the Guest While approaching, find the leader of the group You must quickly evaluate the guest(s) {who they are, where they should be sat, etc.) Eye contact with the leader {in that split second, tell the leader everything} Hand shake almost all the time Never leave the table empty — make a smooth transition with server Waiter must meet you whenever possible (if not, at least body language to you and guests) Drinks should be ordered within minutes. Maitre’d will introduce server by name. Bonding - Take time to build rapport when greeting and while seating guests. Make communication with the rest of the group, positive, charming and controlling body language The whole front staff should have awareness of your presence in taking guests to the table. Arrival at the table - You must project with an attitude/body language that this beautiful table is the only one for you. Manipulate and Control the seating - Women inside, host outside, etc. This is a basic ABC etiquette. Transition from the Maitre'd to the Waiters

Most importantly, you must train all front staff to respond and follow your lead (necessary to know skills)

HOW TO ANSWER THE PHONE - Take a Reservation HOW TO GREET A GUEST HOW TO SEAT - Where for Whom and How HOW TO SAY HELLO AND GOODBYE HOW TO ESCORT THE GUEST TO THEIR TABLE HOW TO DEVELOP A PERFECT BODY LANGUAGE HOW TO KEEP FOCUS ON THE DOOR HOW TO CONTROL GUEST WAITING IN LINE HOW TO DEVELOP AND USE BIRDS EYE VIEW TO SEE THE WHOLE ROOM HOW TO CONVERSE WITH GUESTS AND TM’s DURING SERVICE HOURS HOW TO DEAL WITH CELEBRITIES HOW TO SERVE A DRINK AND FOOD HOW TO OPEN A BOTTLE OF WINE AND SERVE HOW TO OPEN A BOTTLE OF CHAMPAGNE AND SERVE HOW TO CLEAR A TABLE HOW TO CLEAR A PLATE HOW TO ACCEPT GRATUITY HOW TO WEAR A UNIFORM HOW TO DRESS THE RESTAURANT - Lighting, Candles, Music, Etc HOW TO TAKE A FOOD ORDER HOW TO TURN TABLE - Speed

QUALIFICATIONS:  

Relevant experience in a high quality, high volume operation preferred.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:  

Food Safety Team Member Training required. Training for Intervention Procedures (TIPS) required.

 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.  Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.