Key Responsibilities:
Work Order Management:         Receive and review work orders.
        Accept and verify SOS, Store Closure, and Diesel work       
        orders after AC approval.
Supplier/Contractor Assignment:          Quickly allocate work orders to suppliers/contractors.
         Communicate assignments via WhatsApp to ensure timely
         action.
Communication & Follow-ups:          Record and manage supplier/contractor responses.
         Handle calls professionally and monitor emails.
         Log comments on work orders, keeping stores and Area
         Coordinators informed.
System & Invoice Support:          Assist suppliers/contractors with loading invoices.
         Guide stores through the work order closure process.
Quotations & Approvals:          Track and follow up on pending quotations to secure     
         timely approvals.
PO & Work Progress Monitoring:          Confirm that contractors receive purchase orders (POs) and
         provide estimated times of arrival (ETA) for work, verify 
         work completion and confirm work order closure.
 
Qualifications:
Diploma or Advanced Certificate. Experience in a QSR or Retail environment is preferred.  
Key Competencies:
Communication:          Excellent written and verbal skills.
Problem-Solving:          Ability to handle urgent matters efficiently and maintain
         composure under pressure.
Technical Proficiency:          Proficient with email, work order systems, and other related
         technology.
Team Collaboration:          Strong team player with a customer-first mindset.
Attention to Detail:          Meticulous in managing work orders, invoices, and follow-
         ups.