Mailroom, Ang Mo Kio Job ID 199599 Posted 14-Jan-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Facilities Management Location(s) Singapore - Singapore CBRE Global Workplace Solutions currently have an opportunity for a Mailroom Administrator to join our team. This is a great opportunity to join a leading global Facilities Management company & to excel in a diverse and exciting workplace. **Main responsibilities** + Receiving, sorting, distributing & dispatching of all incoming and outgoing post and packages + Processing of packages utilising our client processing system software + Ensuring that total quality management controls are maintained throughout the various aspects of the operation + Communicating with clients professionally at all times, by understanding and anticipating their needs and responding quickly to requests + Consistently meet measurable KPI’s for daily operations + Accurately complete daily, weekly, monthly and quarterly paperwork + Supporting the client to introduce service enhancements & developments + Contributing & maintain a positive team spirit + Maintaining safe working practices in line with QHSE regulations + Undertaking any reasonable ad-hoc duties as requested by Facilities Manager + Processing courier invoices and cross checking their accuracy with records + Stock management of stationary, packaging and other supplies + Printer management **Additional responsibilities (Supervisor)** + Ensure tasks completed efficiently to the highest standard + Managing staff annual leave and other requests + Booking, training and supervising temporary agency staff during busy periods + Main point of contact for all mailroom queries via phone, email, in person, and client ticket request system + First point of contact with any mailroom issues requiring resolution or escalation + First point of contact with courier account managers + Liaison with multiple site departments on shipping issues, including customs, trade compliance and legal/regulatory + Promoting innovations and process improvements to enhance operations + Creating and updating Standard Operating Procedures and other guideline documents **The successful candidate will need:** + Experience of working in a busy, demanding & fast pace environment + Excellent use of IT skills & systems + Excellent time management skills & good eye for detail + Previous experience of undertaking supervisory responsibilities + Customer focused approach & positive attitude + Have the ability to plan, organise, & prioritise workload to meet customer demand + Be able to work on own initiative, be efficient, flexible, reliable and keen to develop skills & experience + Be an excellent communicator at all levels & enjoy working as part of a team + Willing to undertake any related training (e.g. dangerous goods shipping, customs) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)