**Job Title** Mail Room Supervisor **Job Description Summary** The Supervisor is a member of the on-site C&W Services team delivering exceptional customer service at our client locations. Responsibilities include leading a team in mail distribution and other duties as directed by management. **Job Description** **Essential Duties and Responsibilities** + Process high volumes of incoming and outgoing mail and packages. + Deliver mail and packages throughout the client location, following applicable distribution procedures. + Maintain Inventory of shipping supplies. + Processing and handling of all accountable packages – FedEx,DHL etc. + Maintain USPS postage machine. + Respond to end-users’ request and emails. + Make sure that all vehicle and driving policies are being followed. + Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates. + Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines. + Assess incoming requests, selecting the best equipment and resources for successful completion. + Handle sensitive and/or confidential documents and information. + Train new employees on policies and procedures. + Communicate with manager and client on job or deadline issues. + Answer and reply to e-mail request in Inbox. + Make sure the Mail Center is clean and organized. + Communicate to customers timeline to resolve any open issues. + Oversee any special requests. + Coordinate mass mailing. + Provide client with billing information upon request. + Adhere to C&W Services policies in addition to client site policies. + Use equipment and supplies in a cost-efficient manner. + Other duties as directed by management. **Job qualifications** + High school diploma or equivalent. + Minimum of two years office service experience, preferably in a legal, banking or large corporate environment. + Understanding of postal equipment, including standard shipping software. + Awareness of postal rules, with the ability to explain relevant regulations to clients. + Knowledge of international shipping processes. + Ability to lead and direct employees. + Ability to make independent decisions and use problem-solving skills. + Ability to work in a fast-paced team environment. + Attention to detail with emphasis on accuracy and quality. + Ability to prioritize work to balance multiple projects and deadlines. + Excellent verbal and written communication skills. + Exceptional customer service skills. + Intermediate computer skills required. + Must be able to lift up to 50 lbs. on a regular basis. + Must be able to work standing up all or most of the time. **Job Relationships** Frequent interaction with internal and external customers including staff, clients, management where courtesy and tact is required. Serves as a primary contact with clients. C&W Services is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at **1-888-365-5406** or email **HRServices@cushwake.com** . Please refer to the job title and job location when you contact us.