**MAC - Retail Artist - Truworths-MAC Cavendish, Western Cape - 28.62 Hours - Part-Time - Permanent** **Brand:** MAC **Description** **Position Summary:** * Achieve all Brands key performance indicators and targets through make up service offerings in store * Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities. * Fosters excellent working relationships on counter and with the wider business and retailer. * Drive transactions by proactively promoting new products and additional tasks. * Achieves the brand expectation for appointment and bookings. **Key Roles & Responsibilities:** * Customer Service & Sales * Provide welcoming, personal, professional service to all customers at all times. * Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive. * Suggest groups of appropriate products and colours to meet and exceed customer’s needs. * Assist customers with product and services selection and information. * Perform professional and appropriate makeup applications to achieve the look the customer desires. * Inform customers of available services, M.A.C consciousness programs and philosophies. * Obtain customer data for M.A.C addict book or other client list as required. * Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives. * Adhere to current “good counter practices”. * Give great internal customer service and develop good working relationships with colleagues. * Be punctual and manage time on counter effectively. * Keep informed about products, company information and store information. * Actively participate in store theme days, events and new product launches. * Achieve Skills Certification requirements. * Actively participate in M.A.C training sessions and partnered store mandatory training sessions. * Assist in Inventory Management * Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day. * Communicate low on stock and out of stocks to the Retail Manager. * Assist in the proper rotation of stock * Maintaining work environment * Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business. * Maintain a clean and organized work area. * Maintain tester units in proper schematic order, replace products once authorized by manager. * Replace any broken or damaged products authorized by * Manager. * Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas. * Inform management of any store maintenance or Health and Safety issues which might lead to accidents. * Administrative Assistance Activities * Assist with inventory counts. * Be responsible for booking demos and lessons. * Adhere to proper security procedures regarding handling of cash and assets. **Qualifications** * Grade 12 * Beauty Certificate or similar * Retail Cosmetics Experience * Ability to work retail hours **Job:** Retail - Store **Primary Location:** Europe, Middle East, Africa-ZA-WC-Cape Town **Job Type:** Standard **Schedule:** Part-time **Shift:** Variable **Job Number:** 2414338 All applications will be considered in accordance to the terms of the Estee Lauder Companies – South Africa Employment Equity Plan. Preference will be given but not limited to candidates from previously disadvantaged backgrounds provided they meet the inherent requirements of the job.