Position Summary: • Achieve all Brands key performance indicators and targets through make up service offerings in store • Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities. • Fosters excellent working relationships on counter and with the wider business and retailer. • Drive transactions by proactively promoting new products and additional tasks. • Achieves the brand expectation for appointment and bookings. Key Roles & Responsibilities: • Customer Service & Sales • Provide welcoming, personal, professional service to all customers at all times. • Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive. • Suggest groups of appropriate products and colours to meet and exceed customer’s needs. • Assist customers with product and services selection and information. • Perform professional and appropriate makeup applications to achieve the look the customer desires. • Inform customers of available services, M.A.C consciousness programs and philosophies. • Obtain customer data for M.A.C addict book or other client list as required. • Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives. • Adhere to current “good counter practices”. • Give great internal customer service and develop good working relationships with colleagues. • Be punctual and manage time on counter effectively. • Keep informed about products, company information and store information. • Actively participate in store theme days, events and new product launches. • Achieve Skills Certification requirements. • Actively participate in M.A.C training sessions and partnered store mandatory training sessions. • Assist in Inventory Management • Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day. • Communicate low on stock and out of stocks to the Retail Manager. • Assist in the proper rotation of stock • Maintaining work environment • Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business. • Maintain a clean and organized work area. • Maintain tester units in proper schematic order, replace products once authorized by manager. • Replace any broken or damaged products authorized by • Manager. • Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas. • Inform management of any store maintenance or Health and Safety issues which might lead to accidents. • Administrative Assistance Activities • Assist with inventory counts. • Be responsible for booking demos and lessons. • Adhere to proper security procedures regarding handling of cash and assets. Qualifications • Grade 12 • Beauty Certificate or similar • Retail Cosmetics Experience • Ability to work retail hours Job: Retail - Store Primary Location: Europe, Middle East, Africa-ZA-GP-Johannesburg Job Type: Standard Schedule: Part-time Shift: Variable Job Number: 245181