Position Title: Third Key Reports to: Retail Manager Direct Report(s): None Position Summary: The Third Key is responsible for assisting store management by overseeing the sales floor. In addition, s/he will work with the store staff to follow store merchandising standards and re-stock merchandise. Responsibilities: Customer Service: Ensure highest levels of customer service, which will result in increased productivity. Utilize and maintain customer database for phone calls, product launches, events and appointments. Demonstrate products to customers. Serve as a resource for general product knowledge/store information to all customers and staff members. 2. Sales Assist in the planning, preparation and execution of cost effective special events to generate incremental sales. Track retail sales against goal using the system provided. 3. Training Attend training, education and meetings as required. Actively participate in store theme days, events, and new product launches, along with the mandatory training sessions of M·A·C and partnered stores. 4. Business Management Solicit and communicate product feedback from staff and customers to team leader. Provide direction and give feedback to store management regarding staff performance. Store Maintenance Assist in the flow of merchandise from stock areas to the selling floor in a timely and organized manner. Perform opening and closing procedures, (i.e. opening cash counts, closing deposits, shift management, etc.) in accordance with Company policies. Assist in the preparation and completion of accurate physical inventory as requested. Adhere to policies and procedures of the store. Follow and implement all corporate visual presentation standards and guidelines. Enforce and maintain the highest visual standards, including displays, signage, lighting and props. Effort: This position requires excellent communication skills to be performed on a daily basis. This position requires moderate physical effort. Some unpacking and packing of materials is required when restocking the floor supplies. There may be moving and setting up of displays and other events taking place in your location. At counters, one must stand nearly 8 hours. Working Conditions: Retail Partnered Stores, Freestanding M·A·C Stores (retail selling floor). Qualifications Qualifications / Skills: Education: Minimum high school education, prefer college education. Job-Related Skills: Excellent communication & organizational skills. Cosmetic experience preferred. Job-Related Experience: 1-2 years key holder responsibility in a service oriented environment. Analytical/Interpretive Skills: Ability to work in a fast paced environment. Communication Skills: Excellent customer service, communication and organizational skills. Must be completely reliable. Should have professional attitude and ability to be flexible and handle change in a positive manner. Able to work 35-40 hours per week including evenings and weekends. Job: Retail - Store Primary Location: Europe, Middle East, Africa-ZA-EC- Job Type: Standard Schedule: Full-time Shift: Variable Job Number: 2413950