• Design, implement, and manage solutions within the Azure cloud environment including AVD’s, Identity, and Storage resources.
• Administer and support the Microsoft 365 suite, including but not limited to Exchange Online, SharePoint Online, Teams, Intune, and OneDrive for Business.
• Work closely with IT security teams to implement and maintain security best practices across Azure and Microsoft 365 platforms, ensuring compliance with security standards and policies.
• This role will function as an operational resource to monitor, repair, and remediate issues not resolved by frontline troubleshooting.
• Responsibilities will also include collaboration with frontline support teams for training and education to assist with customer issue resolution.
• Stay abreast of the latest Azure services and technologies and incorporate these into solutions.
• Practical understanding of network infrastructure including firewalls, routers, and application gateways.
• Lead the operation, configuration, and monitoring of cloud infrastructure and resources.
• Configure and manage monitoring, alerting, and reporting of key performance indicators.
• Perform scheduled maintenance and updates.