The Complimentary PM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary evening/dinner area of a hotel. In addition this individual shall be well-versed on the hotel-brand standards guest expectations and the and unique characteristics of the hotel and local area.
ResponsibilitiesQUALIFICATIONS:
Ability to perform job function with attention to detail speed and accuracyHigh School diploma or equivalent and/or experience in a hotel or a related field preferred.Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidaysMust meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by propertyMust be able to obtain and provide Food Handlers card as required by city/county/stateMust be able to evaluate and select among alternative courses of action quickly and accurately.Ability to handle stressful situations in a calm professional mannerUnderstanding of hotel products and guest servicesDemonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner.Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquetteAbility to produce specialty drinks, but not limited to specialty coffee , tea drinks and beverage requests as required by hotel.Ability to perform numerical operations using basic counting adding subtracting multiplying and dividingAbility to read comprehend and write simple instructions and/or short correspondence and memosAbility to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacyRESPONSIBILITIES:
Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.Service guests with all food and beverage requirements in a warm friendly courteous and professional manner; ascertain which services could enhance the guests’ stayGreet and seat guests at appropriate tables in a timely manner.Ensure quality control of menus with regard to cleanliness and appearance.Clear clean and reset tables/hotel spaces per client request or management instructionEnsuring that bar food and service areas are stocked organized clean and neat and all side work is complete each shiftAccommodate any special requests made by a guest or offer appropriate alternatives.Communicate with all departments regarding in house VIPs and any special requests/needsSupport all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areasAbility to answer the telephone according to standards.Have a complete knowledge of standards of service for receiving a room service order.Have a thorough knowledge of menus and current specials in all applicable departments.Carry out cashiering functions in closing checks and end of shift paperwork.Perform opening and closing procedures and side work duties according to station rotation assignment.Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to doPerform any other duties or attend meetings as requested by management. Property Details
The brand-new Marriott CityPlace at Springwoods Village is ideally situated on the east end of CityPlace Park in Houston’s burgeoning Springwoods Village district. We offer stylish, amenity-rich accommodations in a walkable and connected neighborhood. Our modern design is inspired by the area’s meandering paths, forest trails, and lakes while offering travelers a seamless transition from work to play. Visitors will enjoy 337 rooms across 10 stories featuring modern lounge furniture, a flexible workspace with high-speed WiFi and 50-inch HDTVs. Guests can enjoy our M Club Lounge featuring complimentary breakfast and snacks, areas to mingle with friends, cocktails served in the evening and our very own Switchouse Restaurant & Bar. We also offer 33,000 square feet of indoor and outdoor event space, including a Grand and Junior Ballroom and three boardrooms.
Location of hotel is between I-45 and Spring Village Parkway, situated between Holzwarth Road and Mossy Oaks.
Company OverviewAs the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
BenefitsAfter an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more detailsMedical, Dental, and Vision CoverageShort-Term and Long-Term Disability IncomeTerm Life and AD&D InsurancePaid Time Off Employee Assistance Program401k Retirement Plan Options Apply for this positionApplyEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.
EEO Statement
Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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