Performs daily activities related to the overdue and repossession processes for Loss Prevention. The lead serves as the subject matter expert by providing training, support, and setting priorities for our offshore Conduent team. As well as collaborating with our VAB team and leadership.

What you'll do:

Core Responsibilities

Perform daily Zoom department queue Call monitoring including completion of Call monitoring audit forms, identifying opportunities for coaching and ensuring proper coverage for inbound callsReceive and manage Escalated customer callsCompile and maintain team’s weekly Zoom performance reportingPartner with members of ABG and Conduent leadership as required, including weekly Governance meetingsCompile data for management reports and regular departmental performance reportsConduct ongoing training and development (1:1 meeting with team members)Provide support for transformational projects

What we're looking for:

Qualifications

Bachelor's degree or 2 years of related experienceKnowledge of Loss Prevention overdue related practicesProficiency in Wizard/Bluezone, DMP and the Palantir (Compass) platformDemonstrated history of accuracy and attention to detail, efficiency, critical thinking and sound judgment, ability to act with urgencyExcellent analytical, verbal, and written communication skills, as well as superb time management and planning skillsProficiency in MS Office Suite, ability to navigate various PC systems

Perks you’ll get:

• Access to Medical, Dental, Vision, Life and Disability insurance

• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages

• 401(k) Retirement Plan with company matched contributions

• Full training to learn the business and enhance professional skills

• Employee discounts, including discounted prices on the purchase of Avis/Budget cars

• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

• Community involvement opportunities

Who are we?

Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities.

The fine print:

Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.

Virginia Beach

Virginia

United States of America