Lead the daily activities related to the processing of impound cases for timely retrieval.  Serve as the subject matter expert by providing training, support, and setting priorities for vendor team, as well as collaborating with Impounds leadership, Allstate and other ABG teams.

What you'll do:

Core Responsibilities

Support processing of impound cases in Foundry system and Allstate Omni platform.Review escalated impound cases in Foundry system and de-escalate as appropriate.Ensure adequate coverage for Foundry queue and communicate changes to supervisor.Compile data for management reports and regular departmental performance reportsCoordinate and assist in training new team members, as well as providing consistent feedback and coaching to support continued efficiencies and success.Work closely with vendor leadership to address issues in a timely manner.Troubleshoot issues within Loss Prevention reporting systems and report results to leadership.Governance owner by participating in weekly/bi-weekly or monthly vendor meetings.Develop new policies and procedures as needed in partnership with SupervisorProvide support for transformational projects.

What we're looking for:

Qualifications

College Degree or Equivalent work experience.Knowledge of various ABG systems (DMP, TRABO, Foundry (Compass), Bluezone)Experience with vendor managementDemonstrated history of accuracy and attention to detail, efficiency, critical thinking and sound judgment, ability to act with urgencyExcellent analytical, verbal, and written communication skills, as well as superb time management and planning skillsProficiency in MS Office Suite, ability to navigate various PC systems

Perks you’ll get:

• Access to Medical, Dental, Vision, Life and Disability insurance

• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages

• 401(k) Retirement Plan with company matched contributions

• Full training to learn the business and enhance professional skills

• Employee discounts, including discounted prices on the purchase of Avis/Budget cars

• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

• Community involvement opportunities

Who are we?

Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities.

The fine print:

Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.

Virginia Beach

Virginia

United States of America