Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements
It is a key role for the success of the Global Logistics Operations. This position requires working closely with our managing vendor and our key Logistics Service Providers (LSP) whilst providing support and guidance to our extended Lenovo organization - Customer Fulfillment (CFR), Service coordinators & Claim team. This operational role focuses on delivery of customer orders across Western Europe while making sure all our processes are compliant with Customs & Foreign trade legislation. In addition, the logistic controller will bring a continuous improvement approach to operations, driving initiatives/projects to streamline logistics processes and working together with internal/external stakeholders on problem solving, always with a customer-oriented and operational excellence mindset.
From internal communication GL controller is in daily contact with the Customer fulfillment team for the responsible market. His responsibility is to provide accurate information about the deliveries and manage critical situations with late deliveries. Work closely with LSP and find a solution on business-critical orders and work on expedite deliveries to ensure the Lenovo orders are delivered to the customer on the requested deadline. Management of exception cases as incomplete shipment investigations, damaged orders, change of address requests, collection and redeliveries. Closely monitor the respective market on the PBI Resilience dashboard to mitigate the delays and proactively work with LSP on corrective actions. Effective communication with carriers and the CFR team is a key element in the role.
Roles & Responsibilities:
Daily liaison with the managing vendor and LSP’s to achieve timely delivery on agreed service level and costBe the center of competence and subject matter expert for Logistics processes for the responsible marketsException handling on shipment delays with carriers and relevant stakeholdersProvide weekly metrics on all key indicators and conduct root cause analysis of the late deliveriesManage the critical orders for your market aligned with customer requirements, considering the most effective optionsParticipate in new projects related to Logistics process improvementsParticipate in Monthly/Quarterly business reviews with carriersRequirements:
Previous experience in the Logistics field, collaboration with 3PL'sExperience with customer serviceFlexibility to work in a fast-paced environment and manage multiple tasksEffective negotiation skills, a proactive and independent goal-driven approachAbility to gather, analyze, monitor and document data
What we offer:
A multitude of professional and personal opportunities.An open and stimulating environment within one of the most forward-thinking IT companies.Flat structures and fast decision-making processes.An international organization with a high focus on all types of Diversity in the team.3 sick days per year.Additional vacation days.100% sick leave compensation for up to 2 months per year.A broad selection of soft / hard skills trainings and individual mentoring.Employer contribution to the Third Pillar Pension System.Life & life events insurance, fully covered by the company.Base gross monthly salary starts from 1500 EUR, depending on experience, plus a variable part of up to 12% of the annual earnings.
Please note this is a maternity leave contract. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations: * Slovakia * Slovakia
AI PROCESSING NOTICE
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.