Objective: This position is responsible for executing customer vehicle relocation services orders and all supporting business operations. Key activities include customer order management and execution, communication through email and telephone with staff, Independent Contractors (ICs) and pickup and delivery contacts, and maintaining accurate data in each order tracked in CRM.

Responsibilities:

Manage execution of customer ordersTimely coordinate and schedule pickup and delivery of customer vehicles while ensuring customer instructions are precisely followedEnsure orders are efficiently executed through 'linking' of multiple ordersOversee accurate and timely completion of additional services including but not limited to vehicle detailing, titling/registration, and vehicle placement into storageCommunicate timely by email, telephone, and CRM with staff, ICs and pickup and delivery contacts, escalating issues to management as appropriateUpdate CRM ACTIVITIES and NOTES promptly and maintain accurate data after each telephone call and email communication, including uploading photos and scanned documentsCreate tasks and follow through to maintain accurate time-sensitive notesEnsure compliance with policies and proceduresEnsure adherence to applicable DOT regulations and Federal, State, and Local lawsIn manager's absence or through manager's direction, calculate and offer flat fees on orders by emailing the bid sheet to all ICsManage Storage Facility (where applicable), including managing the daily storage vehicle facility location, numbers of vehicles in and out of the storage facility, and verifying VIN and order informationCheck vehicles in and out, review vehicles and note damage and issues, take inventory of items left in vehicles, and move vehicles in and out of the lotBring vehicles into a secure lot when drivers drop them off and stage them for drivers to pick upAccount for all cars on the lot and ensure vehicles are starting and communicate issues to headquarters for resolution before reactivation

Skills & Qualifications:

High School Diploma - requiredAt least 6 months experience in customer support, dispatch, inbound and outbound calls - inventory experience is a plusComfortable working in a fast-paced office environment while multi-tasking, being detail-oriented, and sensitive to communicating accurate information (both verbal and written)Manage several concurrent projects with high attention to detail and accuracyPossess and demonstrate professionalism, honesty, trustworthiness, respect, courtesy, patience, flexibility, cultural awareness, and a sound work ethicMonitor and manage team dashboard and complete tasks to keep orders movingDemonstrate the ability to manage time effectively and follow through to completionRespond and act confidently, assertively, and decisively while taking responsibility and accountability for position requirementsStrong Microsoft Office Excel, data entry, and CRM experience is preferredStrong communication skills (Written & Verbal), data entry, spreadsheets, call center, logistics, and scheduling coordination

Work Environment:

The position is fully onsite located in Orlando, FLWorking hours are Monday - Friday, 8 AM - 5 PMFast-paced environment and requires effective communication and coordination with team members and independent contractors

Pay and Benefits

The pay range for this position is $17.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Orlando,FL.

Application Deadline

This position is anticipated to close on May 2, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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