Lobby Ambassador Job ID 184532 Posted 20-Dec-2024 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Communications/Public Relations, Customer Service, Facilities Management Location(s) Hyderabad - Telangana - India POSITION GOALS: - To plan, organize and develop the overall soft services activities in accordance with the client while assuring the highest quality standards maintained at all times. **Key Responsibilities** 1. **Space Management** : 2. Actively manage and coordinate the delivery of client training rooms, dining spaces, and communal areas. 3. Ensure spaces are prepared in advance for scheduled training/events and that operations run smoothly. 4. **Stakeholder Engagement** : 5. Serve as a point of contact for space management and provide guidance to employees and visitors. 6. Build and maintain relationships with teams (PMO/CTS/MES) and stakeholders to enhance networking and support. 7. Collect feedback, address concerns, and take actionable steps for continuous improvement. 8. Advocate for innovation by recommending workplace enhancements and fostering collaboration. 9. **Flexibility and Operational Support** : 10. Adapt to dynamic operational needs by undertaking additional responsibilities as required. 11. Provide extended support during non-standard hours to ensure seamless operations. 12. **Visitor Services** : 13. Assist visitors in navigating the workplace, including locating training rooms and dining spaces. 14. Offer concierge-level services to ensure a positive visitor experience. 15. Proactively reach out to visitors and employees to prepare them for their experience. 16. **Aesthetics and Organization** : 17. Maintain floor aesthetics and organization to ensure quality standards are upheld. 18. Monitor and manage communal areas, personal belongings, and lost-and-found processes. 19. Reset desks and meeting rooms to ensure readiness and promote proper meeting etiquette. 20. Conduct morning floor checks and address any identified issues promptly. 21. **Cleanliness and Hygiene** : 22. Perform regular checks and audits of cleanliness and address issues immediately. 23. Organize cleanup initiatives and ensure communal spaces, including pantries, are well-maintained. 24. Monitor and replenish pantry supplies, office supplies, and other essentials to avoid shortages. 25. **Asset Management** : 26. Submit and track helpdesk tickets for maintenance issues and ensure timely resolutions. 27. Manage floor TVs, wayfinding screens, and other tech gadgets to ensure functionality. 28. Be knowledgeable about all technological tools on the floor and provide immediate assistance when needed. 29. **Health and Safety** : 30. Ensure adherence to health and safety guidelines, including the use of safety signs and barriers. 31. Monitor environmental factors, such as temperature, and report concerns through appropriate channels. 32. **Community Building** : 33. Organize community-focused events, such as informal talks, coffee breaks, and lunch-and-learn sessions. 34. Encourage employees to share ideas for enhancing collaboration and community engagement. WORKING HOURS: - Shifts DRESS CODE: - Monday-Friday-Formals according to colours agreed by Deloitte with formal Suit · Saturday – business Casuals (as per client standards) (Follow strict corporate grooming standards) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)