**Position Overview** Founded in 1987, Tempus Technologies is the expert leader of secure payments at the point of interaction. We're committed to developing exceptional point-of-sale payment integration technology and software solutions to meet the growing needs of our customers' business requirements. As a leader in the industry, we recognize our employees as one of our greatest assets. Tempus is growing and our team is growing with us, allowing for unlimited possibilities for career advancement and the potential for employees to develop their own individual career paths. The Training & Learning Development Specialist will play a key role in designing, managing, and supporting Tempus's training programs. This position reports directly to VP of Operations with a dotted line to Director of Leadership Development & Training. This role will focus on instructional design, LMS administration, SME collaboration, and leadership development. A primary responsibility is training and supporting department and team-based curriculum developers on best practices for using Articulate, Zensai Learn365 LMS, and other course development tools to ensure consistent, scalable, and high-quality training across the organization. Key Responsibilities • Instructional Design & Course Development o Design and develop corporate, role-specific, and leadership training programs using Articulate and other e-learning tools. o Train and guide department and team curriculum developers in course design, LMS usage, and instructional best practices. o Support the integration of Zensai Learn365 into the current Confluence-based training, maximizing the benefits of both tools. o Establish structured learning pathways aligned with role competencies and career progression. o Establish and support ADA Course Requirements and content creators ADA certification process. • LMS Administration & Training Coordination o Manage and maintain Zensai Learn365 LMS, ensuring course tracking, compliance reporting, and user access security. o Oversee course library organization, navigation, and security, ensuring secure consistent ease of use. o Provide technical guidance and troubleshooting for training teams and end users. o Monitor engagement metrics and complete rates, optimizing training programs based on analytics. • SME Collaboration & Knowledge Management o Partner with Subject Matter Experts (SMEs) to develop training content, structured knowledge-sharing programs, and hands-on skill labs. o Establish best practices for SME-driven knowledge documentation, ensuring accessibility and usability. • Mentorship & Leadership Development o Help establish and support mentorship programs that connect employees with experienced mentors and internal coaches. o Assist in facilitating Everything DiSC training, ensuring employees and managers can apply insights to workplace interactions. o Coordinate leadership development events, team-building activities, and skill-building sessions for employees and managers • Training Strategy & Continuous Improvement o Support the Director of Leadership Development & Training in aligning learning initiatives with corporate strategic goals. o Continuously refine training programs based on learner feedback, engagement analytics, and industry best practices. o Explore and implement new technologies to increase program efficiencies, quality, and greater deepening of skill retention of employees. o Contribute to expanding the centralized knowledge base, improving ADA accessibility to all employees. Preferred Qualification & Skills: • 3+ years in corporate training, instruction design, or LMS administration. • Proficiency in Articulate, Zensai Learn365 (or similar LMS), and instruction design tools. • Experience training departmental and team curriculum developers on course design and best practices • Strong background in LMS management, training coordination, and content development. • Knowledge of mentorship programs, SME collaboration, and competency-based training. • Strong project management skills with the ability to coordinate multiple training initiatives. • Excellent communication, facilitation, and stakeholder collaboration skills. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations. **Job Description** + Develops and delivers a variety of training programs to live audiences. Provides stand-up classroom instruction. + Developing, managing and delivering training using the Instructional Systems Design process to attain learning objectives and meet learners' needs. + Developing training materials in relation to organizational needs, learners' backgrounds and course objectives to ensure the consistency of quality and accuracy of content. + Ensuring a variety of learning styles can be met by selecting appropriate methods and media for instructional delivery. + Monitoring participant progress and instructional program effectiveness; establishing and maintaining a learning environment to actively and freely promote learner engagement and participation. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: + **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. + **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. **Qualifications** Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. **Preferred Skills** Change Management, Employee Coaching, Facilitation, Group Presentations, Process Improvements, Program Management, Training Needs Assessment, User Experience (UX) Design **Competencies** Adult Learning: Theory and Practice, Coaching Others, Live Instruction, Mediated Instruction, Sales Training, Storytelling, Training Programs Management **Work Experience** Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. **Education** Bachelors **Certifications** No Required Certification(s) **Licenses** No Required License(s) **Pay Transparency** Base Salary: $55,000.00 – $86,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. **Application Window** Generally, this opening is expected to be posted for two business days from 04/16/2025, although it may be longer with business discretion. **Benefits** PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards (http://yourpnctotalrewards.com) . **Disability Accommodations Statement** If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. **Equal Employment Opportunity (EEO)** PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. **California Residents** Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC\_CCPA\_Privacy\_Disclosure\_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.