The Loan Servicing - Operations Analyst you are assigned to Assign tasks and responsibilities to team members and ensure they are completed on time, to the appropriate quality and productivity standard

Job Summary

As a Loan Servicing - Operations Analyst you are assigned to Assign tasks and responsibilities to team members and ensure they are completed on time, to the appropriate quality and productivity standard

Job Responsibilities

- Assign tasks and responsibilities to team members and ensure they are completed on time, to the appropriate quality and productivity standard
- Analyze business processes and identify opportunities for improvement while developing and maintaining performance metrics and Key Performance Indicators (KPIs)
- Identify and mitigate operational risks and recommend risk mitigation strategies
- Develop and implement team strategies and plans to achieve business objectives
- Foster a positive team culture that supports collaboration, innovation, and continuous improvement
- Collaborate with cross-functional teams to implement process improvements and drive operational excellence and manage the exceptions and one-off transactions and follow the escalation metrics. Escalate on time when required
- Take part in organization’s initiatives to make the best out of the opportunities presented and be a part of JPMC's inclusive culture

Required Qualification, skills and capabilities
- 4-5 years of experience preferably in Banking/Financial Institution/Loan Operations/Underwriting
- High level of proficiency in organizing, priority setting, and issue management 
- Manage complex requests with minimum supervision and able to make independent decisions 
- Proficiency in Advance excel skills and good knowledge in MS PowerPoint
- Ability to interpret financial statements and credit reports
- Strong problem-solving and critical thinking skills
- Flexibility and adaptability to changing priorities and deadlines
- Ability to work well in a team environment and collaborate effectively with others
Preferred Qualitification:
- Bachelor’s or Master's degree in Commerce/Accounting preferred.
- Knowledge on Financial Statements, AR reporting, AP reporting, Credit Agreement and other loan documents is an added advantage
- Attention to detail and ability to manage multiple tasks simultaneously
- Familiarity with project management methodologies and tools