Key Skills & Attributes:-

 

Bachelor's Degree with a minimum of 17 - 20 years relevant in New loan setup, loan servicing work experience in a Back office/Financial industry Candidates with knowledge of loan systems like Loan IQ/ACBS will be an added advantage Candidates must have knowledge of Nostro/Cash matching, General Ledger reconciliation, SWIFT and other remittance systems Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to the process Strong risk & control mindset Experience in driving small to medium sized projects with strong results Strong people and performance management skills Strong escalation management skills

 

Key Responsibilities:-

 

Supervise a process which performs Deal Setup, process Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, collection of interest, Nostro & Past Due Reconciliation Closely monitor the team on a day to day basis to ensure all SLA’s (Quantity & Quality) are met and any exceptions are immediately escalated for resolution Supervision & assessing work allocation, identifying areas of capacity during day across all Global sites  Implement strategy and core objectives for the team in line with the global operations roadmap  Ensuring all controls and JP Morgan requirements are adhered to at all times and any risk items escalated immediately  Comply with audit and compliance regulations and be the focal point for internal and external audits  Be the SME; handle complex Process related queries and clarifications from the Team members Critical in providing input, development and management of projects in the team on client transitions, system enhancements, end to end process reviews Manage process escalations from internal/external customers Maintain high levels of engagement with the Lenders, Credit executives/Underwriters, Client service executives and Bankers Ensure timely escalation to Senior management, as appropriate Comply with Policies, Guidelines and Controls Chair Business Review meeting with executives across the various business supported

 

Talent :-

 

Leadership, development and communication of vision and objectives for the department to all team members  Working successfully with others, valuing, and utilizing the different skills and experience of colleagues from across the organization, building interdependence to achieve shared objectives and goals Experience in managing instances of individual performance and/or development improvement plans Trainings: Identify process/soft skills-based trainings to improve individual performances or as part of growth plans, ensure learning plans are in place and that there are no breaches on mandatory/compliance training timelines Develop Domain expertise in the team across multiple lines of business to create Subject matter experts Performance feedback: Ensure constructive performance feedback is provided to the team members/operations analyst layer each month with specific improvement areas documented & tracked to closure.  Escalate where no improvement is noticed Hiring: Assist with the process hiring to backfill attrition or new roles Motivate the staff to meet the Business priorities. Identify hi-potential talent and have a development plan in place Implement a robust Knowledge Management model including the maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team