Position Description:

Job Purpose and Scope:

 

To perform a variety of daily back office loan functions.  This includes assisting new and existing branch locations with performing daily transactions, maintenances and other responsibilities in a professional and accurate manner according to policy and procedures. 

 

 

Essential Job Functions:

 

General loan file maintenance, coupon requests and code changesBook Secondary Market, New Start, CRA and Personal LoansSet up payments via ACH and check by phoneProcess requests for charge offs, repossessions and late fee waiversProcess loan loss/bankruptcy paymentsLoan payoff quotesPost incoming wiresFile and/or scan documentsSupport Loan Officers, Loan Assistance and other front line staffPost loan payments by mailProcess credit verification requestsProcess returned mailProcess returned checksReview all work from previous day for accuracyMaintain good punctuality and attendance at work

 

 

Marginal Duties:

 1.    Other duties as assigned.

 

Knowledge, Skills & Abilities:

 

Computer skills including Microsoft Office SuiteAbility to handle confidential information professionallyAbility to learn and perform in a fast paced environmentAbility to calculate figures such as percentages, fractions and interestAbility to multi task and adapt to changeAbility to work without close supervisionExcellent internal and external customer service skillsGood written and verbal communication skillsAbility to work well under pressure and with deadlinesAbility to adapt to repeated interruptionsAbility to work well with others in a team environmentAbility to respond to requests and demands professionally and promptlyAbility to learn and follow Bank policies and proceduresHigh attention to detail with exceptional organizational and time management skills

 

Equipment Used in Job Performance/Working Environment:

 ComputerTelephoneScanner10-Key CalculatorMulti-Function DeviceFacsimile MachineModerate noise level

 
Major Job Demands (Physical/Mental):

 

Knowing and following bank policies and proceduresDecision-makingProblem-solvingAbility to adapt to repeated interruptionsAbility to work under deadlinesAbility to work overtime