DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following:
Load Building and Optimization:
Responsible for optimizing our cross-customer consolidation freight mix and maximizing our load utilization, taking into account customer expectations and carrier capabilities
Proactively confirms accuracy of order information and actively communicates with internal partners to provide solutions and gain resolution
Ensures all orders have been planned to meet customer specifications and expectations, while striving to maximize order and load net revenue
Identifies and leverages where system automation and technical knowledge can be integrated into their daily routines and business
Business Development:
Understands C.H. Robinson’s core services, competitive advantages and business processes and uses that knowledge to retain and grow customers within their defined area of responsibility
The Load Planner is part of the new customer onboarding process and participates in internal meetings to ensure customer commitments and exceptions are properly aligned prior to implementation of the business
Understands how daily decisions drive overall growth and profitability. Manages to a growth goal and provides regular updates to Office Leadership on performance
Possesses a broad knowledge and understanding of market pricing, trends, competitors in the space and how market conditions impact business performance and uses such to maximize profitability and customer satisfaction
Provides real-time quotes for the network on transactional business. This includes managing transactional tariffs and quoting process, as well as maintaining network relationships. The Load Planner will seek balanced volume and margin growth, looking to convert transactional opportunities into recurring business
Operational Excellence:
Builds trusting relationships by ensuring quality execution against expectations and collaborating to ensure a positive user experience for our customers and suppliers
Collaborates and actively communicates with internal partners within the operations, warehouse, capacity & commercial teams regarding customer needs, issues, and solutions in order to meet customer expectations
Utilizes the Analytics team to create and maintain applicable reporting needed in order to monitor and improve performance, productivity and efficiency metrics within their region
Load Planner acts as a Consolidation Modal Subject Matter Expert; exercising a vast knowledge of consolidation processes, policies and procedures during the life of an order
Partners with operations and capacity/product/supply teams to ensure optimal execution using SOPs, best in class business processes, and mutually agreed upon customer KPI’s
Other duties or responsibilities, as assigned, according to the team and/or country specific requirements
QUALIFICATIONS
Required:
Associates degree from an accredited college or university
Ability to travel up to 5% (domestically and internationally)
Preferred:
Bachelor’s Degree from an accredited college or university
Driven, enthusiastic, resilient, agile and highly motivated
Ability to thrive under deadlines, drive results, multi-task, and work with a sense of urgency
Attention to detail and analytical ability
High comfort level with technology and the ability to quickly learn new systems
Proficient in Microsoft Office Suite of programs
Values a diverse and inclusive work environment
Disclaimer:
This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE page.