**Compensation Data** Salary Range $82-103K DOE, plus Health, Dental, Life, STD, LTD, 401k, PTO. **Your role at Dynatrace** Dynatrace is looking for a Learning Management Systems (LMS) Support Engineer for the LMS Operations team. As a **Learning Management Systems Support Engineer** , you’ll play a crucial role in ensuring the smooth operation and effective utilization of the organization’s learning management system. Your responsibilities will span from technical administration to user support. **Responsibilities:** + Administer and manage cloud environments, ensuring high availability and performance. + Develop, update, and maintain **CloudFormation templates** or similar deployment automation scripts to automate the provisioning and deployment of infrastructure. + Oversee the administration of our **Learning Management System (LMS)** , including user management, content delivery, and system updates. + Troubleshoot and resolve issues related to cloud automation, using logs and observability tools to diagnose and rectify problems promptly. + Troubleshoot and resolve issues related to interacting with the LMS system + Transfer incoming support tickets to the appropriate teams + Collaborate with **LMS Engineering R&D** to further drive end-user experience + Utilize the observability platform (Dynatrace) for operational tasks **What will help you succeed** **Minimum Qualifications:** + Bachelor's degree in focused on technology (i.e., Computer Science, Computer Engineering, Information Systems) or equivalent work experience required. + 3+ years of work experience **Preferred Qualifications:** + Proven experience in cloud administration with **AWS, Azure, or GCP** . + Experience in infrastructure as code (IaC) using **CloudFormation** or **Terraform; or configuration management solutions such as Ansible** . + Strong experience in administering and managing a **Learning Management System** . + Ability to effectively **troubleshoot cloud automation** issues through log analysis. + Excellent problem-solving skills and attention to detail. + Strong communication and collaboration abilities. + Experience in working with cross functional teams + Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment. + Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator Associate, Google Cloud Certified). + Prior experience in a DevOps environment or DevOps Site Reliability. + Knowledge of scripting languages such as Python, JavaScript, or Bash. + Experience with SharePoint, Slack, and Zendesk or equivalent systems. + Prior Experience with the Dynatrace Platform is a plus. **Travel Requirements** + 25% or less travel required **Why you will love being a Dynatracer** • A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. • An environment that fosters innovation, enables creative collaboration, and allows you to grow. • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. • A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. • Attractive compensation packages and stock purchase options with numerous benefits and advantages. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.