Location: Killington, Vermont

Killington and Pico Resort is the biggest mountain in the East, home to the most adventure you’ll find all year long, and a great place to start, build and grow your career. With seven distinct mountain areas, including Vermont’s highest lift-serviced peak, the opportunities are endless throughout the longest ski season in the East, and into the summer with mountain biking, golf and more. Join an enthusiastic team that strives to deliver the best guest experience possible, while taking advantage of all these mountains have to offer. Killington Resort is committed to employee wellness, safety, growth opportunities, and provides a wide variety of resort benefits, including access to our unparalleled playground. 

Compensation and Benefits: 

Compensation: Salary, adjusted based on experienceBenefits: Full-time, year-round, benefitted position including;Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings401(k) retirement plan (with company match up to 5%)Paid parental leavePaid time off, holiday and sick payFree season pass for employee/dependentsPrivileges at several other resortsSeveral discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.

Job Summary:

The Lift Operations Manager will report to the Mountain Experience Manager. The Lift Operations Manager is responsible for planning and general oversight of operations of the Lift Operations Department which includes Ticket Checking, Tubing, and Summer Operations. At times, the Lift Operations Manager will work very closely with other department Managers within Mountain Operations to ensure a safe and reliable operation.

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

Plan, implement, administer, coordinate, monitor, and evaluate all services and operating systems of Lift Operations

Oversee daily operations of Lift Operations, Ticket Checking, Summer Operations, and Tubing

Provide supervision and leadership to Lift Operations Supervisors and Team Leaders who oversee supervision of 80 - 130 employees (season dependent)

Ensure compliance with VOSHA, ANSI B.77, Vermont Passenger Tramway, and all KPSRP standards, rules, and regulations

Identify and address issues in a timely manner as they pertain to ANSI B.77, VOSHA, Vermont Passenger Tramway, and KPSRP standards, rules, and regulations

Be familiar with IBC (International Building Codes) and ACCT (Association of Challenge Course Technology) standards, rules, and regulations

Be familiar with and maintain working relationships with all departments within Mountain Operations such as Lift Maintenance, Snowmaking, Patrol, Grooming, and Vehicle Maintenance

Responsible for the growth and development of staff in terms of efficiency, safety, and succession

Confer regularly with the Mountain Experience Manager to ensure department and company goals are being met and to seek advice if needed

Confer regularly with Lift Maintenance Manager to discuss lift issues and resolutions

Responsible for understanding and implementing changes to policies and training when needed

Responsible for reviewing all department literature

Responsible for staying informed of new developments in Lift Operations or related fields that may be applicable to the operation

Confer regularly with the Financial Coordinator about budgetary anomalies, wages, and general expenditures

Plan and manage Lift Operations, Ticket Checking, and Tubing budgets. As well as potential Capital necessities when available

Maintain inventory and supplies control including but not limited to uniforms, tools, and operating supplies

Participate in various department/division and company meetings

Prepare and submit administrative reports such as Weekly Overviews, Financials, Staffing/OT, etc.

Deal regularly with various individuals and organizations outside of the company, including vendors, inspectors, guests, etc.

Other duties as assigned

Customer Service Expectation:

                The Lift Operations Manager plays a significant role at KPSRP acting as a liaison between guests and the company ensuring that we are providing a safe, efficient, and reliable operation while creating positive and memorable experiences. The Lift Operations Manager is responsible for ensuring that all Lift Operations staff have constant positive customer interactions regardless of whether it is at the lift or in the maze or even on the trails. It is expected that all staff in Lift Operations are courteous and professional to provide superior customer service and are attentive to the guest’s needs.

Basic Qualifications:

Must be at least 21 years old

Valid Driver’s License Required

High School diploma is required, Associate’s or Bachelor’s Degree preferred

5 to 7 years of relevant ski area operations experience preferred or a combination of education and experience from which comparable knowledge or skills are acquired

Excellent knowledge of Microsoft Office

Required Knowledge, Skills and Abilities:

Excellent administrative and supervisory skills are required, as well as, the ability to deal effectively with a variety of individuals inside and outside of the company

Superior attitude, self-motivating, and ability to work independently with little supervision

Superior written and verbal communication skills

Must be able to handle emergency situations effectively

Superior guest service experience

Excellent language skills and reasoning ability

Excellent mathematical skills

Superior problem solving and troubleshooting skills

Must be able to lift, pull, or push up to 75lbs repeatedly throughout the day

Must be able to stand and walk for long periods of time throughout the day

Must be able to work outside, in all weather conditions

Intermediate Ski/Ride ability required, Advanced Ski/Ride ability preferred

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants.  No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status. 
 
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