About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
Title: Level 3 Support Operations
Location: Amsterdam, NLD
Key Responsibilities:
1. Incident and Problem Management:
Handle escalated incidents from Level 2 support teams.
Analyze and resolve complex system issues promptly.
Conduct root cause analysis (RCA) for recurring problems and recommend solutions.
2. Infrastructure and Application Support:
Provide advanced support for servers, networks, databases, and applications.
Monitor system performance and implement optimization strategies.
Manage and troubleshoot cloud services, virtualization platforms, and storage solutions.
3. System Maintenance and Upgrades:
Plan and execute system upgrades, patches, and security updates.
Ensure compliance with company policies and industry regulations.
Create and update system documentation and runbooks.
4. Automation and Scripting:
Develop scripts and tools to automate routine tasks and improve efficiency.
Implement Infrastructure as Code (IaC) solutions for configuration management.
5. Collaboration and Communication:
Work closely with development, security, and architecture teams to align operations with business goals.
Provide mentorship and technical guidance to Level 1 and Level 2 support teams.
Assisting FE’s on site (phone or chat).
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
5+ years of experience in IT operations or a related role.
Strong expertise in:
Operating systems (Windows/Linux).
Networking (firewalls, routers, VPNs).
ITSM tools (ServiceNow, Jira).
Knowledge in scripting languages is a plus (e.g., Python, PowerShell, Bash).
Key Skills:
Analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Ability to work independently and handle high-pressure situations.
Strong organizational and time-management skills.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”