**Level 3 Mac Desktop Engineer (Endpoint Solutions)** **Washington, DC** **Type:** Contract **Category:** IT Admin **Industry:** Life Sciences **Reference ID:** JN -042025-101729 **Date Posted:** 04/20/2025 **Shortcut:** http://careers.eliassen.com/p9ENyH + Description + Recommended Jobs **Description:** We are seeking an experienced and proactive Level 3 Mac Desktop Engineer to join our Workplace Technology team. This role is ideal for a solution-driven professional who not only supports Mac users at an advanced level but also architects and improves endpoint management systems with a focus on scalability, automation, and security. You will serve as a subject matter expert (SME) for macOS, Jamf Pro, and Microsoft 365 within the enterprise environment, and play a critical role in enhancing the end-user experience through strategic IT initiatives. _Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance._ _Rate: $40 - $50 / hr. w2_ **Responsibilities:** · Strategic Endpoint Management: Lead the development and lifecycle management of Mac endpoints using Jamf Pro, with a focus on automation, standardization, and security compliance. · Jamf Pro Ownership: Own the architecture, configuration, and enhancement of our Jamf Pro instance. Develop custom policies, profiles, and packages to support business needs. · Application Packaging & Deployment: Package and maintain applications for deployment via Jamf. Ensure software is up to date, tested, and compliant with organizational standards and licensing requirements. · Automation & Scripting: Design and implement automation using Bash, Python, or AppleScript to streamline provisioning, patching, and incident resolution workflows. · Advanced Troubleshooting & Escalation: Act as the final escalation point for complex Mac-related incidents and systemic issues. Perform root cause analysis and long-term resolution planning. · Security & Compliance: Collaborate with InfoSec to enforce macOS security baselines (e.g., CIS benchmarks) and manage encrypted deployments, device hardening, and compliance reporting via Jamf and other tools. · Cross-Platform Integration: Partner with Windows and SaaS teams to ensure seamless integration across platforms and identity systems (e.g., CyberArk, Azure AD, Active Directory). · Microsoft 365 & SaaS Administration: Provide advanced support and policy management within M365 and other critical cloud SaaS platforms as they relate to macOS endpoints. · Lifecycle & Asset Management: Implement and maintain lifecycle processes for Apple devices from procurement through decommission, integrating asset tracking and compliance monitoring. · Documentation & Enablement: Create and maintain thorough documentation, workflows, and training resources for IT staff and end-users. Provide mentoring and technical guidance to junior team members. · Project Leadership: Lead or contribute to IT projects involving system upgrades, new technology rollouts, and endpoint security initiatives. **Experience Requirements:** · 5+ years of hands-on experience supporting and managing macOS in a medium-to-large enterprise setting. · Expert-level proficiency with Jamf Pro administration, including advanced policy creation, smart groups, patch management, and extension attributes. · Strong understanding of macOS system internals, security frameworks, and enterprise deployment models. · Proficiency in scripting languages (e.g., Bash, Python) and experience automating repetitive IT tasks. · Familiarity with MDM/APNs, Apple Business Manager, DEP, and VPP. · In-depth knowledge of Microsoft 365 administration and integration in cross-platform environments. · Strong analytical, communication, and customer service skills. · Certifications such as Jamf 300+, Apple Certified Support Professional (ACSP), or Certified IT Professional (CompTIA, ITIL) are a strong plus. **Preferred Skills:** · Experience integrating Jamf Pro with identity providers (e.g., CyberArk, Azure AD). · Familiarity with Zero-Touch deployment workflows. · Experience with security tools and policies for endpoint protection (e.g., FileVault, CrowdStrike, SentinelOne). · Working knowledge of Windows 10/11, particularly in mixed OS environments, to support collaboration with Windows fleet management and cross-platform issues. · Strong understanding of Microsoft 365 administration, including policy management, endpoint compliance, and integration with macOS. **Education Requirements:** Bachelor's degree is required for this position _Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range._ _W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality._ _Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com._ _About Eliassen Group:_ _Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate._ _Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status._ _Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!_