Job Purpose & Scope Responsible for delivering, assessing, and enhancing training programs and workshops for employees at all organizational levels. Essential Job Functions Plans and leads interactive workshops conducted through face-to-face and online mediums, ensuring that training materials are adapted to the specific medium of delivery. Assists with new training program design and existing program enhancement, including developing and revising lesson plans and training aids. Helps research and develop learning assessment tools and uses those tools to monitor the effectiveness of training programs. Administers, implements, and troubleshoots learning technology, including developing training materials related to set up and use of computer applications and related technologies. Interacts with other members of the Learning and Development team and the Bank to ensure the timeliness and accuracy of training materials. Escalates problems or issues identified to senior team members. Maintains good punctuality and attendance to work. Follows Bank policy, procedures, and guidelines. Knowledge, Skills & Abilities Knowledge of banking or finance within the scope of a learning specialist. Ability to communicate effectively both verbally and in writing. Ability to interact with subject matter experts (SMEs) and other learning professionals to translate practice into training materials and teaching-and-learning experiences. Ability to present information and facilitate group discussions. Ability to work without close supervision. Ability to maintain confidentiality. Ability to interact effectively with individuals at all levels. Skill in using computer and Microsoft Office, including Word, Excel, Outlook, PowerPoint. Basic Qualifications High school diploma or equivalent, required. Bachelor’s degree in an educational field, such as adult education or curriculum and design, or a banking-related field, such as business or sales, preferred. 1+ year experience using virtual software such as GoToMeeting, WebEx, Zoom, Google Classroom, or other related tools, required. 1+ year experience in retail banking and/or financial services, required. Job Expectations Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.