Learning Specialist

ABOUT US:

Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health.

Cigna’s mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change”

YOUR JOB:

Reporting to the Training and Development Manager, the learning specialist will help create and deliver exceptional learning content across the sales teams and engage with key stakeholders within the business. The learning specialist will also work closely with our management team to ensure our staff are provided with a consistent and quality learning experience. They will deliver continual coaching across all distribution channels in addition to the team managers requirements to enhance performance. Gathering insights plays a key part in a team that will be pro-actively analysing key business drivers, designing plans, and setting comprehensive goals to maximise performance and productivity.

MAIN REPONSABILITIES:

Coach, train and develop across all distribution channelsIdentify opportunities to enhance key sales metricsFeeding back identified highlights and development areas from call listeningDip checking and following up on agreed actionsTake calls and call listen in side-by-side settingWork closely with Team Managers identifying needsComplete associated admin tasks to evidence coachingProvide insight on advisor behaviour/customer/market trendsSupporting strategy analyst in disposition checkingWork closely with insight specialist to identify additional opportunities and quick win areas through the use of voice analyticsContinuous feedback into VA tool to ensure consistent improvementWork closely with sales intelligence team to understand deeper underlying opportunities to exploreResponsible for driving increased individual KPIs as well as overall department resultsEmbed sales, compliance and continuous learning cultureDeliver comprehensive and engaging training to new and existing Cigna employees across Direct, Retentions and Broker channels to optimize performanceHelp design, conduct, and organize training programs to improve employee performance and ensure organizational productivityContinuous development of onboarding and training strategiesPartnering with Sales Intelligence and Sales Excellence team to ensure data driven decisions are made as well as continuous regulatory and compliance improvementsComplete associated admin tasks to evidence trainingWork to KPIs set out by Training and Development Manager

SKILLS AND KNOWLEDGE NEEDED:

Experience in developing othersExperience in multiple coaching techniquesUnderstanding end to end sales roleTrack record of achieving sales targetsAbility to engage a wide audience whilst presentingComfortable and effective at delivering constructive feedbackAbility to work closely with key stakeholders at all levelsExperience in regulated sales environmentAbility and awareness to identify sales trendsExcellent listening skills, Excellent communication, and presentation skillsEnthusiastic and proactive personalityAbility to spot opportunities and drive positive changeAbility to work closely with key stakeholders at all levels

WHAT WE OFFER:

Competitive SalaryAnnual leavePrivate Pension ContributionSalary sacrifice arrangements for holidays, tech vouchers and more.Private Medical InsurancePrivate Dental InsuranceMulticultural working environment with Hybrid working.Enjoy working from the comfort of your home 3 days per week (Monday, Tuesday, Wednesday) and 2 days from our Glasgow office.Plus more!

What we are looking for

We are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people.

Join us and be part of a company where your growth, ideas and contributions are valued. Let’s create something extraordinary together. It’s time to look to your future and apply to work for Cigna today!

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.