Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements
Learning Program Manager
Lenovo is looking for a talented and motivated program manager to influence the learning curricula and content that further enhances our customer experience culture. As a learning program manager, you will help grow our international service & support organization by creating and delivering product training programs that boost competency. Collaborating with various stakeholders to design and execute strategic learning programs.
The learning program manager will assess the needs of the business, implement training and development plans, and facilitate a wide variety of training and competency programs that enhance the effectiveness of our service & support teams. Responsibility for the program management of technical training including the production of digital learning assets on understanding and offering support on Lenovo’s family of intelligent device products, services, CRM systems, and solutions.
Key Responsibilities
Research and analyze the needs of internal service & support teams, and geography stakeholders to determine the knowledge and competencies requiredCoordinate with service & support leaders to define and manage the outcomes associated with the learning programsProject manage the entire lifecycle of the learning programs from initiation, design, development, maintenance, support, and retirementWork with key partners to develop a strategic vision of collaboration and executionBuild and implement the strategy that will support growth objectivesStrong understanding of business objectives and strategically aligned training programsManage relationships and communication with all relevant stakeholdersApply expertise and knowledge of industry standards and benchmarking to learning programsImplement and maintain communications with leadership, stakeholders, and partnersBasic Qualifications
Bachelor’s degree in instructional design, adult learning, or equivalent practical experience5+ years of project management and/or program management experience3+ year of instructional design or product trainingDemonstrated ability to drive initiatives with global teams and across functionsExcellent written, oral, and interpersonal communication skills, complemented with creative thinkingComfortable working in a fast-growing environment, while adapting to and introducing changeAbility to build relationships and to influence others to get results Persistence and creativity to persevere through obstaclesAbility to manage timelines, milestones, and deadlinesStrong understanding of the technology industry and business contextPreferred Qualifications
Master’s degree in instructional design or adult learningExtensive knowledge of instructional design theory and modern training techniquesKnowledge of learning management systems and eLearning technologiesProven ability to manage complex projects with multiple stakeholders in a fast-paced, deadline-oriented environment We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations: * United States of America - North Carolina - Morrisville * United States of America * United States of America - North Carolina * United States of America - North Carolina - Morrisville