Posting Detail Information Working TitleLearning Management Systems Administrator I Position LocationFort Collins, CO Work LocationPosition qualifies for hybrid/in-office work Research Professional PositionNo Posting Number202500309AP Position TypeAdmin Professional/ Research Professional Classification TitleProf/Indiv Contrib I Number of Vacancies Work Hours/Week40 Proposed Annual Salary Range$53,000 - $60,000 Employee Benefits Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact. + Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf) + Explore the additional perks of working at CSU here. + For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) . + Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) ! Desired Start Date Position End Date (if temporary) To ensure full consideration, applications must be received by 11:59pm (MT) on03/11/2025 Description of Work Unit The Division of Information Technology, the central IT organization for the Colorado State University System, supports the land-grant heritage of the institution as well as the university’s missions of teaching and learning, research, and service. The Division of IT is responsible for delivering enterprise and campus focused IT services for the Fort Collins, Pueblo and Spur campuses as well as throughout the CSU -System. Areas of responsibility include Application Development and User Support Services, Academic Technology, Cybersecurity & Privacy, Networking and Telecommunications, Infrastructure and Databases, Business Intelligence and Data Integrations, Administrative Applications, and Student Applications. Driven by its purpose statement: Innovating IT, Empowering CSU and its values of Community, Collegiality, Reliability, Service and Simplicity, its team members work across the CSU System and in collaboration with stakeholders on the various CSU campuses. Reporting to the Vice President of Information Technology/ CIO , our dedicated team delivers dynamic and innovative solutions to meet the diverse needs of our students, faculty, and staff. Our work supports CSU’s Principles of Community, and we are committed to diversity, equity, and inclusion as we help others discover and meet their potential while aiming to set the standard for IT throughout higher education. At CSU’s Division of IT, we are committed to fostering a diverse and inclusive workplace where every individual’s unique background and perspective are valued and respected. However, we currently do not provide sponsorship for permanent resident cards. Position Summary The LMS Administrator I is responsible for the management, maintenance, and support of the organization’s Learning Management System ( LMS ). This role ensures that the LMS aligns with the academic and operational needs of faculty, students, and staff while providing responsive and effective support. Key responsibilities include configuring the LMS , managing user access, troubleshooting technical issues, and collaborating with instructional designers, faculty, IT staff, and other stakeholders to enhance teaching and learning outcomes. Conditions of EmploymentAbility to work outside of normal business hours to meet the needs of the business with ability to be on duty to perform essential and/or emergency services of the agency without delay or interruption. Required Job Qualifications + Bachelor’s degree in educational technology, Information Technology, Computer Science, or related field. Candidates with a High School Diploma (or GED ) and equivalent (4 years) related professional experience will be considered for employment (without the required bachelor’s education). + Minimum of 1 year experience in technical support, help desk, or customer service role demonstrating at least one of the below: + Tracking and resolving user-reported technical issues + Using ticket management systems + Following established support procedures and escalation protocols + Documenting troubleshooting steps and solutions + Basic understanding of learning management systems (Canvas preferred) + Strong customer service orientation and communication skills Preferred Job Qualifications + Knowledge of accessibility standards + Knowledge of compliance standards such as FERPA and best practices for managing educational data securely + Experience with configuring, managing, and supporting LTIs (Learning Tools Interoperability) and API integrations within an LMS . + Ability to work independently and make decisions within a defined protocol + Excellent verbal and written communication and customer service skills Essential Duties Job Duty CategoryLMS Administration Duty/Responsibility + Monitor system performance and optimize the LMS to ensure high availability and reliability. + Defines and develops roles within the learning management system ( LMS ) and related technologies to ensure proper rights, access, and security for staff, students, and faculty. + Manages and integrates learning-related, third-party software, plugins, LTI tools into enterprise applications. + Collaborate with IT teams to ensure seamless integration between the LMS and other enterprise systems (e.g., SIS , authentication services, and library systems). + Creates, maintains and executes a schedule of LMS configuration changes, validation and maintenance tasks to ensure seamless delivery of courses and programs. + Participates in the evaluation of other instructional technology tools to supplement the current environment. Percentage Of Time45 Job Duty CategoryTechnical Support & Resources Duty/Responsibility + Provide Tier 1, Tier 2, and escalated technical support to faculty, staff, and students. + Actively investigate and resolve system emergencies, escalating to vendors as needed, and communicating with stakeholders on resolutions or upgrades. + Develops and maintains up-to-date documentation including help resources, FAQ’s, knowledgebase articles for the LMS portfolio + Communicates effectively with faculty and staff from diverse professional and academic disciplines with varying degrees of technical knowledge/aptitude. Percentage Of Time45 Job Duty CategoryProfessional Development and Other Duties as Assigned. Duty/Responsibility + Improve and expand existing skills and learn new skills as required. + Participate in local, state and national activities of relevant professional associations. + Demonstrate a commitment to respect, and ethical practices in alignment with the division purpose and values and CSU’s Principles of Community. Percentage Of Time10 Application Details Special Instructions to Applicants To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references. CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact. References will not be contacted without prior notification to candidates. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. Conditions of EmploymentPre-employment Criminal Background Check (required for new hires) Search ContactOlivia Robinson, olivia.robinson@colostate.edu EEO Colorado State University ( CSU ) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Background Check Policy Statement Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so. References Requested References Requested Minimum Requested3 Maximum Requested3 Supplemental Questions Required fields are indicated with an asterisk (*). Applicant Documents Required Documents + Cover Letter + Resume Optional Documents