About Tufts Medicine:

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. The health system is the principal teaching affiliate for Tufts University School of Medicine. The strong relationship between Tufts Medicine and Tufts University School of Medicine is evident in our governance, academic and research structure. Tufts Medicine is comprised of the following clinical entities:

·       Tufts Medicine Professional Group (TMPG)

·       Tufts Medicine Integrated Network (TMIN)

·       Tufts Medical Center

·       Lowell General Hospital

·       MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford

·       Tufts Care at Home

Location

100% remote with occasional onsite travel to locations in Boston, MA

Job Overview

Working with System Director of Talent Management and Chief Talent Officer to own the day-to-day administrative duties of our Learning Management System (Workday Learning) and lead development of overall Learning Management System strategy, governance, and operations. 

This role is responsible for overseeing the day-to-day operations of the Tufts Medicine Learning Management platform, including setting up user accounts, managing course content, monitoring learner progress, troubleshooting technical issues, and ensuring the system aligns with the company's training needs by customizing settings and features to optimize the learning experience for all users.  Key responsibilities for this role include system set up and configuration, content management, user support, reporting and analytics, and system maintenance and updates.

Job Description

Minimum Qualifications:

1. Bachelor's degree in Human Resources, Business Administration, Data Science, or a related field.

2. Five (5) years of experience in learning technology design and development using an LMS, including three (3) years of experience in instructor-led training or education.

3. Experience with Workday Learning administration.

Preferred Qualifications:

1. Master’s degree in in Human Resources, Business Administration, Data Science, or a related field.

2. Eight (8) years of experience in LMS administration and management in healthcare environment.  

3. Experience leading highly matrixed projects.

4. Experience leading annual training and learning activities within a healthcare setting.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned.

1. Serves as lead for Workday Learning implementation project to design, configure, and deploy governance and administration of the Workday Learning platform, including the migration of trainings and learning modules from existing Learning Management System(s) into Workday Learning.

2. Stabilizes Workday Learning deployment and support planning for future learning activities and initiatives to support compliance training, annual education, skills training, and other related activities.

3. Develops roadmap of necessary resources to build & sustain the administration of the system and the various learning initiatives.  

4. Serves as a resource to leaders and staff assigned administrative roles in the system to allow them to be self-sufficient in those roles, including training.

5. Completes system set up and configuration including: installing and configuring the LMS platform; creating user accounts and managing user permissions; designing course structures and learning paths; and customizing system settings to match organizational requirements. 

6. Oversees content management including: uploading and managing course materials (videos, documents, assessments); developing and editing course content within the LMS; and ensuring content accessibility and quality standards are met. 

7. Provides user support including: technical assistance to learners and instructors regarding navigation and functionality; responding to user queries and troubleshooting issues; and conducting training sessions on LMS features and usage.

8. Develops reporting and analytics including: generating reports on learner progress, course completion rates, and engagement metrics; analyzing data to identify trends and areas for improvement; and presenting insights to stakeholders on learning effectiveness. 

9. Completes system maintenance and updates including: performing regular system backups and updates; monitoring system performance and addressing technical issues; and staying current with LMS updates and new features.

10. Provides support to end-users to facilitate their completion of assigned learning activities.

11. Receives course materials from and collaborate with subject matter experts to build courses in course authoring tools, including assigning the courses to the appropriate audience.

12. Collaborates with different areas of the enterprise (IT, HR, Compliance, etc.) on developing curricula for staff to have a better understanding of their rights and responsibilities so they and the organization can meet its compliance obligations.

13. Fulfills other learning management system requests as appropriate (develop or provide completion reporting, assigning courses, removing assignments, marking completions, troubleshooting, etc.)

14. Provides new hire support to complete any day one compliance course assignments in Workday Learning.

Physical Requirements:

1. Work environment is a professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc.

2. This is largely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending / descending stairs and operate office equipment.

3. Frequently required to speak, hear, communicate and exchange information.

4. Able to see and read computers displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.

5. Ability to work in confined or open environment.

6. Ability to work independently or in a team environment.

Skills & Abilities:

1. Demonstrates in-depth knowledge of interdependencies of different functional areas and systems.

2. Demonstrates leadership style that emphasizes openness, visibility and connectivity.

3. Demonstrates forward thinking and creativity with high ethical standards and an appropriate professional image while fostering collaboration and building consensus to achieve collective objectives.

4. Ability to build consensus with strong negotiation, persuasion and communication skills to propose enhancements to operational processes to improve efficiency and/or effectiveness.

5. Ability to advocate for the desired culture in high-level planning and decision making, with a focus on performance accountability and achieving greater operational efficiencies.

6. Knowledge and understanding of complex HR operations to maintain the credibility of HR systems.

7. Demonstrates strong interpersonal skills necessary to engage effectively at all levels for effecting timely progress.

8. Ability to be an innovative problem solver with excellent critical thinking skills.

Job Profile Summary

​This role focuses on supporting the design, development, and implementation of human resource programs and policies, including recruitment, training and development, compensation and benefits, mobility, talent acquisition, diversity, talent management & organization development and employee/labor relations.  In addition, this role focuses on performing the following Talent Management duties: Develops and implements talent and performance management processes. Builds innovative processes and solutions to enable the achievement of talent strategy through a focus on building robust internal and external talent pipelines, high performance culture, manager capability and a culture committed to development and growth. Identifies and implements talent and performance metrics and analytics.  A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs.  The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education.   A specialist level role that is a recognized subject matter expert in job area typically obtained through advanced education and work experience.  Typically manages large projects or processes with limited oversight from manager, coaches, reviews and delegates work to lower level professionals, resolving difficult and often complex problems. 

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.