Are you passionate about identifying and fixing issues for customers? Do you have a knack for identifying defects during testing? If so, this Customer Service Program Specialist role is for you!

Key job responsibilities
* Learning Management System (LMS) Administrator
* Publish and test all learning assets uploaded to our LMS (Amazon Learn).
* Troubleshoot defects such as course will not launch, course is stalled, and course will not mark complete.
* Maintain ground truth learning asset list, learning path, and permissions configuration.


* Analysis, including:
* Inspection of LMS configuration standards through use of Learning Organization audit mechanisms.
* Inspection of alignment between SDS Learning Launch calendar, SDS Learning Catalog, and our LMS.
* Identify trends and escalate defects.
* Invent and Simplify, including
* Recommend process improvements to accelerate our delivery to customers (internal and external).
* Recommend process improvements to positively impact training performance.
* Create and maintain LMS-related wiki pages.
* Create LMS-related launch/update communication.
* Maintain matrix of Learning Org tech, including support of license renewals.

Note - This role requires on-site location and working overlap with US hours.

A day in the life
Each day will present a new opportunity to support our internal customers. On a daily basis, your goal will be to process all incoming requests within our 2-3 day SLA. You’ll balance this daily transactional work with recurring cadence of inspection mechanisms to maintain our high bar, as well as other activities.

About the team
It’s an exciting time to join as this role is in our newly formed Learning Programs team! And, you’ll have the opportunity to work in our new Amazon-built LMS - Amazon Learn.