Company Description

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Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 381 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.  Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

Training

Conduct Training needs analysis for the hotelAct as an ambassador of training for the whole hotel, by sharing and spreading a culture of learning and innovationAssess and improve the hotel’s overall vibe and energy, and find ways to enhance it furtherLead the creation, implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic planInitiate, co-ordinate, execute and follow-up on all training activities within the hotelEnsure coordination and delivery of training programs of all internal providersChampion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and trackedAssist each department in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leadersProvide support and development of Departmental Trainers as requiredDesign and Implement effective processes and tools for learning evaluation and reportingActively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industryNegotiate, oversee and follow up on learning facilitated by external providersUpdate training information in employee HR System, maintain accurate records of activities and participant informationMaintain an ongoing Training Calendar to ensure learning resources and opportunities are maximizedPrepare monthly forecasts of training related expensesParticipate in regional meetings / workshops and ensure such activities are rolled out as required in the hotelDevelop and manage a central internal resource library of videos/books/magazines that can be utilized by all colleaguesDevelop and conduct trainings to build a base of internal quality assessorsTo facilitate organizational committees for quality improvementCoaching and Mentoring of high potential colleagues as guided by DoT&CDeveloping and implementing organizational improvement strategies to drive Employee Engagement and EQ leadership style.Active involvement and follow up of Leading Quality Assurance Action and Forbes PlansMonitor learning trends and introduce innovative learning solutions (e.g., e-learning, blended learning).Prepare reports and metrics on training activities and outcomes.Promote a culture of learning and continuous improvement across all departments.

PERSONAL ATTRIBUTES

Solid communication skills, both written & verbalA confident & dynamic public speaker, able to communicate and interact effectively with all levels of an organizationEnthusiastic and positive personality; effective leader and team player, possessing a high degree of professionalism and sound human resources management capabilitiesStrong organizational skills, works well on their own, able to set and meet deadlines with quality results
Qualifications
Degree in Hotel/Human Resources Management or its equivalentCertificate or Diploma in L&D practiceWorking knowledge of Excel, MS Word, PowerPoint & Publisher

EXPERIENCE

Minimum 3 – 5 years experience in the Hospitality Industry, with minimum of two years in a Leadership roleHuman Resources experience a definite assetInteraction Management, MBTI, FranklinCovey facilitator an asset