**At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.** **JOB SUMMARY** **Performs work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account. Direct supervision is exercised over subordinate personnel.** ** JOB RESPONSIBILITIES** **• Conducts new hire, program revision and remedial training following instructional guides** **• Evaluates trainee performance** **• Provides written evaluations of employee performance to management as required** **• Maintains positive, consistent communication with departments and corporate staff** **• Reports on progress of assigned projects to Training Manager** **• Maintains ongoing dialogue with department heads as needed** **• Maintains accurate training records** **OTHER RELATED DUTIES** **• Perform other duties as assigned** **Minimum Education and Experience: ** **• Possession of a High School Degree, GED or other equivalent education; Associates degree preferred** **• Two (2) years’ experience in training and/or customer call center experience** **Knowledge, Skills and Abilities:** **• Demonstrated knowledge of adult learning techniques and best practices in training delivery** **• Demonstrated knowledge of specific account provisions, products, and policies** **• Ability to communicate effectively both orally and in writing** **• Excellent listening skills** **• Demonstrated proficiency of presentation skills** **• A wide degree of creativity and latitude is expected** **• Knowledge of Microsoft Word, Excel, and PowerPoint** **Work Environment:** **• Ability to work in a fast paced, ever changing environment** **Physical Demands:** **• Some domestic travel** **• Ability to stand while conducting training classes** **• Ability to travel to centers to deliver training or to monitor, evaluate and coach team members** **Equal Opportunity Employer – Veterans/Disabled**