LEARNING & DEVELOPMENT (L&D) USER EXPERIENCE DESIGNER / TECHNICAL WRITER – PERSONAL INJURY - SYDNEY

 

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

 

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

 

Let’s care for tomorrow, so we can create a better future together, for everyone.

 

Our Personal Injury Division is seeking a Learning and Development/User Experience (UX) Designer responsible for redesigning existing knowledge resources, such as Call Flow Guides, Process Guides, FAQs, QRGs, and System Simulations, to support the success of our team. In this role, you will consult with stakeholders, influence UX solutions, and develop digital knowledge resources in alignment with UX Design Principles.

 

About the role

Reviewing a large number of existing resources, consulting with stakeholders, delivering solutions that simplify, reduce, streamline processes, and/ or increase usability/ suitability of resources. Utilising contemporary UX Design principles and techniques to develop resources accessible ‘in the flow of work’ and user-centric that enable our ‘just in time’ learning culture. Balancing the UX, innovation, speed, accuracy, and commerciality to provide ‘fit for purpose’ solutions on a large number of existing business resources. Quickly rewriting documents with a high level of grammatical and technical accuracy, ensuring they are in plain English, easy to navigate and formatted in-line with company style guide. Using MO SharePoint to manage review and sign off resources throughout the project, and delivering solutions aligned to internal employee needs.

 

About you

Proven track record in delivering UX Design for business documents and resources. Advanced skills in Technical Writing and/or rewriting large number of resources with speed and accuracy. Advanced level experience using Microsoft Office 365, specifically word, excel, PowerPoint and Adobe Acrobat Professional to develop UX Designed business resources. Excellent interpersonal skills and written communication skills to liaise and collaborate with stakeholders, interpret, and analyse complex information, extract meaningful insights, influence outcomes, and translate intent into best-practice UX solutions. Experience developing digital resources such as System Simulations and video demonstrations using video editing software such as MO Stream, Clip Champ, Articulate or Captivate. Experience managing a high volume of resources in MO SharePoint, demonstrating excellent file organisational skills and workflow management across multiple stakeholders.

 

 

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!

• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.

• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

• For more details about our benefits, visit the Allianz Careers site.

 

About our culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers