Network Design and Architecture

Understanding how to design network infrastructure for small to large organizations.Exposure to creating network diagrams and documentation.Familiarity with protocols such as OSPF, BGP and EIGRP.

Network Installation and Configuration

Hands-on experience with setting up routers and switches.

Troubleshooting and Maintenance

Identifying and resolving network connectivity issues.Diagnosing hardware failures or configuration issues.Performing routine network maintenance, including software upgrades.

Cloud Networking

Understanding cloud infrastructure and how it integrates with on-premise networks.Exposure to services like AWS, Azure, or Google Cloud.Implementing and troubleshooting hybrid networks.

Monitoring and Performance Analysis

Using tools like SolarWinds for network monitoring.Analysing traffic patterns and optimizing network performance.Responding to alerts and ensuring uptime.

Collaboration with Teams

Working with IT support teams to resolve end-user issues.Collaboration with cybersecurity teams to safeguard the network.Coordinating with compute teams to ensure application connectivity.

Documentation and Reporting

Writing technical documentation for network configurations.Preparing reports on network health and performance.Learning compliance standards and ensuring audit readiness.

Exposure to Emerging Technologies

Introduction to ACI (Software-Defined Networking) and SD-WAN.

Real-World Projects

Participation in live projects such as network upgrades or migrations.Assisting in the rollout of new technologies or systems.Hands-on learning with real-world deadlines and challenges.

IT Service Management using the Remedy tool.

Get exposure on using the ITIL (Information Technology Infrastructure Library) framework and best practices that helps organizations align their IT services with business needs. IT incident management, change management and problem management.

The programme includes:

Structured workplace exposure

You will work under the supervision and expertise of the technical leads and learn to design and plan network infrastructure, install, and configure network devices, monitor, and troubleshoot network issues, document network configurations and changes and adapt to emerging networking technologies.

Knowledge component

Occupational Certificate: System Support AWS foundationsAzure fundaments

If you are passionate about System Support and want to get hands on exposure with the guidance and coaching of our Technical Leads, then the System Support Learnership Programme is the programme to join. We look forward to welcoming you to our team and equip you with future ready skills.