Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Oversees the Telecommunications center. Responsible for scheduling and managing the daily operations of the Telecommunication center. and operators. Telecommunications Operator is responsible for receiving, screening, and evaluating incoming emergency and non-emergency calls. They also monitor all system alarms and coordinate call codes. The Telecom Operator must adhere to assigned duties, attend meetings and educational classes as required. Responsibilities include contacting on-call teams: administrative, medical personnel, surgery, anesthesia, cardiac, and emergency/disaster.

Essential Functions:

Must possess ability to troubleshoot and resolve caller problems and specific request in a timely mannerDelivers excellent, customer-focused service by prioritizing and navigating all internal and external calls in a prompt respectful mannerProvides patient and employee information, while maintaining appropriate confidentially  Monitors and responds to all emergency codes; records all shift occurrences by completing proper documentation per site policies/protocolAssists hospital staff with issues related to pagers, online database, and internal paging as needed  Performs other administrative or clerical duties and projects as assigned

Education:

High School Degree or GED (preferred)

Experience:

Prior telecommunications, hospital or medical office experience preferred but not requiredPrevious Call Center Customer Service experience preferred

Skills & Abilities:

Possesses problem solving skills, basic computer skills, 25 words-per-minute (WPM) typing skills with excellent communication and interpersonal skillsEngage with staff and patients in a professional mannerBasic math skillsMany of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com