Company Description

You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel. As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training.

Job Description

You are expected to:

Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledgeFill out accurate reportsEstablish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectationsFacilitate all aspects of a multi-week transmission and blended type new hire training & nestingFacilitate all aspects of floor-training and BQM Training for the programResponsible for self-skilling & certification during periods of un-activity (classroom)Supervise and coach learners in nesting & BQM type environmentsFacilitate multi-hour product, behavioral or tool change type learning experiencesOversee new hire progression and enhancement training; provide feedback and implement appropriate solutionsCoach and give feedback to trainees to help them fulfill performance metricsCoach and provide feedback and supervision during OJT/Nesting/TQ/Evolution

Qualifications

Our most successful candidates will have:

Earned a Bachelor’s degree in any field (Major in Education or Communication preferred)At least 2-3 years of work experience as a TrainerExcellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook)Strong English verbal and written communication skillsStrategic in developing solutions and process improvementsWillingness and ability to work in a shifting or graveyard schedule