Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.** In healthcare, evolution doesn’t just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum. As the fastest growing part of the UnitedHealth Group family of businesses, we’re expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We’ll provide the investment, support, and resources to advance your career. You’ll provide the talent, ambition, and drive. Seeking technical leader to establish and drive contact center technical strategy for technology areas such as agent desktop, routing, outbound dialer, and self-service tools. The ideal candidate will have advanced knowledge of contact center technology, technical tools and strategies, performance metrics, and interoperability/dependencies between technologies. In this position, you will drive capability strategy, technical planning, and roadmap delivery for an assigned product area, oversee the work of junior resources supporting this portfolio, and be a primary resource for helping Optum and UHC businesses drive enhanced customer engagement, improve service and NPS, and drive operational efficiencies. _Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny and telecommuting from a home-based office in a hybrid work model._ **Primary Responsibilities:** + Oversee the lifecycle of new, existing or acquisition capabilities in the OmniChannel space + Review product performance against expectations + Facilitate changes to your product portfolio to improve competitive position and optimal performance + Work with internal and external business constituents to determine future capability and feature direction and respond to technology inquiries You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in. **Required Qualifications:** + Extensive experience in product development, ideally in a customer facing role + Proficiency in Product manager methodology methodologies and product management tools + Ability to analyze complex data and make informed decisions. **Preferred** **Qualifications:** + Experience with business consulting in the area of technology + Experience driving presentations and delivering them to executive level stakeholders + Experience producing Product Demos and product information material + Experience with presence and diplomacy **Soft Skills:** + Communication, negotiation, and interpersonal skills **Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.** _All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy._ _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._ _Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2025 Optum Services (Ireland) Limited. All rights reserved._ \#RPO