As the Lead Technical Writer for the Payments business in the Commercial and Investment Bank (CIB), you’ll manage a talented team producing top-quality API documentation for the next-generation B2B digital products. You‘ll help elevate the user experience of client developers by ensuring the quality, consistency, and effectiveness of all technical content.

In addition, you’ll own important initiatives, drive innovative solutions to complex problems and collaborate with cross-functional teams, including developers, product owners, content strategists and designers. As a champion of inclusive design and customer experience, you’ll contribute to the continuing success of  J.P. Morgan as a global leader in B2B payments.

Responsibilities

Lead and mentor the team of technical writers, providing guidance on best practices and writing standards. Develop a comprehensive documentation strategy that aligns with the company's goals and product development cycles. Work with product owners and developers to understand Payments products and identify documentation requirements.   Review technical content (such as API docs and user guides) for new/updated features following the content guidelines and style guide. Conduct training sessions or workshops to promote best practices in API documentation. Drive for clarity of writing, consistency in presentation, and depth of detail across different products. Engage with designers, user researchers, information architects, project managers, platform owners and others, as needed to enhance user experience. Provide insights into the authoring tools, processes, and metrics for improving the efficiency and quality of the work. Contribute to the content guides and maintain the documentation process.

 

Requirements

5 or more years of experience as a technical content creator, with at least 4 as a team manager. A portfolio of technical content examples that demonstrate clarity of style and voice. Strong working knowledge of and experience documenting APIs. Ability to quickly learn technical concepts and understand how products work. Experience in software development and/or technical support of complex systems. Experience with tools such as Bitbucket and Jira, and methodologies, such as Agile/Scrum.