Lead Support Representative, Warehouse POSITION PROFILE Responsible for leading and directing a team of warehouse associates and forklift drivers in completing their tasks and duties. Ensures all processes and procedures are followed. Ensures all work is completed based on requirements. Able to assist in training warehouse associates and forklift drivers. Direct back-up to Warehouse Supervisor. Job Duties and Responsibilities + Leading and directing warehouse associates and forklift drivers. + Supporting the warehouse supervisor/manager in planning and ensuring timelines and activities are met. + Developing and supporting productivity and quality standards. + Training warehouse personnel. + Ensuring compliance with OSHA and company safety standards. + Leading daily activities and recommending corrective actions. + Handling administrative tasks and paperwork. + Operating material handling and dock equipment. + Troubleshooting system and process issues. + Providing assistance to other functional areas as needed. + Meeting productivity and quality standards. + Performing physical work as required. + Managing financial responsibility for daily transactional and inventory volumes. Qualifications + High school diploma or equivalent. + Preferred knowledge and experience in Warehouse Management Systems, computer hardware, ERP platforms, and MS Office. + Current Forklift Certification. + Adequate reading, math, and legible writing skills. + Ability to drive 5S and daily production goals. + Minimum 4 years warehouse experience or 3 years within the organization. + Skills and Abilities + Strong communication and leadership skills. + Ability to listen, give direction, and develop a team. + Working Conditions + Typical warehouse environment with physical demands like lifting up to 100 pounds and moving objects up to 700 pounds. + Frequent stooping, bending, squatting, and kneeling. + Possible overtime or outside normal working hours when needed. + Mental and Physical Demands + Ability to interpret, comprehend, and apply complex material, data, and instructions. + Physical effort required for lifting and moving heavy equipment. + Overall, this position requires a blend of leadership, technical, and physical skills to manage and support warehouse operations effectively. If you have any specific questions about this role or need further assistance, feel free to ask! Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. EEO/Affirmative Action Employer -- M/F/Disability/Veteran