Overview

Hire Resolve’s client is seeking a Solutions Architect is responsible for overseeing the technology operations, pre-sales, and advanced implementation projects within the company. This role combines technical expertise with strategic leadership to design and implement scalable solutions, manage client relationships, and guide a team of specialists in achieving project goals. The Solutions Architect also plays a key role in managing integrations, supporting ongoing business needs, and providing innovative technology solutions across various departments and clients.

Responsibilities:
Technology Management and Reviews:

Lead comprehensive technology reviews and audits to evaluate current systems, identify gaps, and recommend improvements to optimise business processes. Oversee the management of technology operations, ensuring that solutions are aligned with client needs and business goals. Monitor system performance, proactively addressing any issues that arise and ensuring the reliability of technology infrastructure. Collaborate with stakeholders to assess technology requirements and ensure seamless integrations of new systems.

Solutions Architecture:

Design and document solutions architecture, creating detailed diagrams and plans to guide the implementation of complex systems. Work closely with clients and internal teams to ensure solutions meet technical requirements and business objectives. Oversee the development of integration solutions, including API development, ERD mapping, and database architecture design. Lead the Solutions Architecture Community of Practice (COP), sharing knowledge and best practices with team members and other departments.

Project Management:

Manage special projects, including technology implementations and strategic oversight, ensuring they are delivered on time and within scope. Lead cross-functional teams to execute advanced implementation projects, coordinating efforts across various departments to achieve project goals. Ensure that all project management processes are followed, including planning, risk management, and resource allocation. Regularly review project progress and adjust strategies as needed to meet changing client or business requirements.

Team Management and Leadership:

Manage a team of technical specialists, including data analysts and advanced implementers, providing guidance and support on complex projects. Ensure that team members follow established processes and procedures, both internally and externally, to maintain high standards of delivery. Foster a collaborative environment within the team, encouraging innovation, knowledge sharing, and professional development. Provide mentorship and training to junior team members, helping them build the skills needed for advanced implementation and solutions architecture.

Client and Stakeholder Management:

Act as the primary point of contact for high-level stakeholders, including CTOs, strategic directors, and senior executives, ensuring alignment on technology strategy and goals. Engage in regular client consultations to assess needs, offer tailored solutions, and ensure that implementations meet their expectations. Develop and maintain strong relationships with partners, suppliers, and external agencies to facilitate collaboration and enhance service delivery. Manage expectations of very senior stakeholders, ensuring that technology solutions align with broader business objectives.

Advanced Implementation and Support:

Oversee advanced implementation processes, ensuring that clients are equipped with fully functional and optimised solutions. Provide technical support and troubleshooting as needed, ensuring that any issues are resolved quickly and efficiently. Lead the development of advanced documentation, ensuring that system implementations are thoroughly documented for future reference. Train internal teams and clients on how to use the systems effectively, ensuring they can manage and maintain solutions post-implementation.

Strategic Oversight:

Provide strategic oversight on major retainers and projects, including Barloworld Equipment integrations and V&A Waterfront, ensuring seamless execution. Engage in pre-sales activities, contributing to the development of proposals and assisting with the technical scoping of new opportunities. Maintain a focus on innovation, continuously identifying new opportunities for improvement in business processes and technology systems. Support the business at various levels of requirement and solutioning, offering insight and leadership on complex technology challenges.

Technical Skills:

Expertise in HubSpot and other major CRM platforms Advanced knowledge of digital and data security protocols Proficient in API development and system integrations Strong project management skills, with experience leading complex technology projects Skilled in database analysis and ERD mapping Proficient in creating system architecture and technical documentation

Behavioral Competencies Required:

Managing Tasks Taking Action Developing Strategies Providing Insight Examining Information Interacting with People Making Decisions Directing People Team-Working Inviting Feedback Meeting Timescales Seizing Opportunities

Benefits:

Competitive salary based on experience.

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com

You can also connect with Daniel, Carmen and Gaby on LinkedIn or contact Hire Resolve
If you meet the above requirements we will contact you within 3 working days.

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