Job Summary:

jOB DESCRIPTION – LEAD ENGINEER 

Location: US Flexible  

Division: Enterprise Engineering 

Line Manager: Sr. Engineering Manager 

Contract Terms: Permanent, 40 hours per week  

THE TEAM 

A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day.  We’re not just selling tickets (though we do that better than anyone else!), we’re enriching lives one amazing experience at a time.  The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together.  As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you will find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams, and events they love.   

We are also engineers at heart and are passionate about using cutting-edge technology alongside proven, venerable workhorses to unlock capabilities for other teams and, ultimately, unforgettable moments of joy for fans!   

If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team. 

THE JOB  

Ticketmaster is looking for an experienced, motivated, and self-driven candidate to join the CORE engineering team.  As a lead engineer, you will work to shape the future tech strategy and encourage new and transformative thinking across a large organization. You will have the opportunity to dive deep into hands-on solutions for large scale e-commerce problems, shaping the product transformation to a highly scalable distributed platform. 

Now is an exciting time to join the team and make a real difference as well as showcase your engineering skills as we work to modernize and globalize our tech ecosystem. If you are the sort of person that enjoys a fast-paced work environment, can quickly pick-up cutting-edge technologies and product concepts, and has the desire to experiment with, evaluate and evangelize new technological paths forward, this is the role for you. 

WHAT YOU WILL BE DOING  

Be a hands-on engineer, working with a distributed team of talented engineers to help build our next generation systems. 

Be an active participant in building solution designs, including evaluating and evangelizing technical solutions with a team and across the department. 

Lead and facilitate the high-level product feature intake and solution design according to business priorities.   

Inform and enforce engineering best practices to ensure cost effective development and identifying opportunities for reuse and consolidation. 

Participate in improving software development lifecycle, technical operations, and technology innovation. 

Own the development of new systems and enhancements to existing systems, including breaking down complex problems into essential components and helping to design efficient solutions. 

Produce plans and recommendations with multiple contingencies to avoid stalling progress. 

Work with product, business teams, and architects to gather and understand requirements, discuss approaches, design solutions based on the requirements and create design documents for implementation keeping in mind costs, capacity, shelf-life, and choosing the right tools and technologies. 

Evaluate new tools and technologies for feasibility, cost, and subsequent use in the company and teams. 

Manage relationships between teams to solve larger problems and deliver greater business value. 

Promote a culture of engineering excellence, quality over speed, and doing the right thing. 

Successfully communicate all concepts, designs, plans, and guidelines to the appropriate teams, leadership, and stakeholders. 

WHAT YOU BRING 

Must Have 

10+ years of progressive engineering experience, building and scaling cloud-based SaaS products with a deep desire to stay hands-on. 

BS Degree in Computer Science, Computer Engineering or Mathematics or equivalent experience 

Exceptional programming skills in at least one modern object-oriented language  

Experience with complex architectural patterns, building APIs, microservices, event streams, and high throughput systems. 

Experience breaking down high level business requirements into engineering deliverables and managing completion of deliverable to a timeline. 

5+ years of experience in working with cloud-based platforms (preferably AWS). 

Appreciate and embrace transparency and see value in providing and receiving feedback. 

Good to have 

Guiding and mentoring skills - guiding and mentoring junior members - helping them understand technologies, the project, best practices, and in general setting them up for success. 

Business experience or education – understanding of basic business concepts, strategy, and decision-making. 

Experience in designing micro service architecture and migrating from monolithic software architecture to micro service architecture. 

Experience in modernization of legacy systems. 

Experience with Domain Driven Design (DDD). 

Experience with Event-Driven Architecture and CQRS patterns. 

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

· HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)

· YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets

· WEALTH: 401(k) program with company match, Stock Program Reimbursement

· FAMILY: New parent programs & support including caregiver leave and infertility support

· CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings

· OTHERS: Volunteer time off, crowdfunding network

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical

care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.