The primary objective of the Lead Customer Service Agent I is to maintain a high level of customer satisfaction through proactive communication, accurate order preparation, timely shipments, and problem resolution. The position is given responsibilities related to specific divisional processes and order controls. This position will allow the associate to be trained to support multiple processes involved in Order Management.

What’s in it For You:

· The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments

· The ability to make an impact and shape your career with a company that is passionate about growth

· The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do:

· Operate out of SAP CRM and ECC systems to troubleshoot and drive error resolution for order controls and backorder management

· Maintain a positive, professional manner with Ecolab customers as well as internal and external partners

· Process order errors, delivery blocks and backorder inquiries

· Provide prompt and accurate follow-up actions to inquiries and issues

Position Details:

· Work Shift M - F 8:30 AM - 5 PM CST

· Remote/Hybrid/Onsite

Minimum Qualifications:

· High school diploma, or equivalent

· 1+ years in North America Customer Service successfully completing order entry/order processing experience using SAP EBS system

· Strong oral and written communication skills

· Excellent attendance & punctuality record

· Ability to be enthusiastic, professional, and courteous

· Outstanding demonstrated problem-solving skills

Preferred Qualifications:

· Bachelor's degree

· Proficiency in Microsoft Office (Outlook, Word, Excel), and computer skills

· Ability to work independently in a fast-paced environment

· Knowledge of Ecolab's policies and procedures

· Attention to details, excellent organizational and time management skills

· Proven ability to resolve problems independently and take appropriate action in a timely manner

Our Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.