Spectrum Healthcare Resources has an excellent opportunity for a Full-time remote Lead Provider Systems Support at TriWest Healthcare Alliance.
Position Highlights:
Excellent work/life balance
Leadership opportunity overseeing provider support for CareAffiliate and Availity platforms
Contribute to a mission-driven team supporting military healthcare systems
Employee status with full complement of benefits
Collaborate with vendors to enhance healthcare provider tools
Position Responsibilities:
Manage a team assisting providers in adopting and utilizing CareAffiliate and Availity systems
Oversee resolution of provider portal service tickets and education efforts
Enhance provider satisfaction through proactive feedback incorporation
Monitor system performance and identify training needs
Hire, train, coach, and motivate team members
Ensure compliance with internal protocols for provider response and escalation
Lead staff meetings and address issues requiring supervisory intervention
Coordinate staffing using Workforce Management systems
Collaborate with product vendors on tool features and improvements
Provide operational oversight and perform staff duties when needed
Position Requirements:
High School Diploma or GED
U.S. Citizenship
Ability to obtain favorable DoD background investigation (interim and final)
3+ years of provider systems support and education experience
2+ years of supervisory or leadership experience (e.g., project or vendor management)
Preferred: College education or equivalent
Preferred: Knowledge of CareAffiliate and Availity platforms, and referral/authorization processes
Company Overview:
At Spectrum, we utilize over thirty-five years of experience providing optimal solutions for federal agencies that are both innovative and cost-effective. We hold ourselves to the highest standard to ensure successful outcomes for the facilities and health care professionals we serve. As a Joint Commission Certified Healthcare Resource, dependability and service are the driving forces of our mission. EOE/Disabled/Veterans
Location : Location US-NV-Las Vegas Recruiter : Full Name: First Last Gracie Barstad Direct phone number 314-744-4133 Recruiter : Email gracie_barstad@spectrumhealth.com Apply for this opportunity Apply for this job onlineApplyShare Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMS
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