Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead - Product Manager Technical

Program Overview

The “Data Access” platforms ensure the customers rights to Data Privacy and support how Mastercard responds to customers’ requests to exercise their rights. (E.g., content of responses, timing, etc).
Customers have the following data access Rights which applies to Mastercard as a controller:
•\tRight to have a copy of all personal data we have about them
•\tRight to ask for a correction(update) to their personal data
•\tRight to ask for a deletion of their personal data (right to erasure)
•\tRight to port their personal data to another company in a structured machine-readable format
•\tRight to restrict processing of their personal data (segregate data – so that we don’t use it for any purpose other than permitted under the GDPR)
All the above rights are subject to various exceptions and conditions and therefore a request from an individual must be reviewed by the Privacy Team.
Capabilities for this initiative include:
•\tCapture data access requests
•\tFind, Retrieve, Check, Aggregate Data
•\tSupport the right to ask for deletion of data
•\tSupport the right to restrict processing
•\tSupport the right to data portability

Role and Responsibilities -

•\tUsing the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap.
•\tWorks with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements.
•\tDetail, Collect and share user stories with engineering teams.
•\tIdentifies gaps and charters new platform capabilities as required
•\tIdentifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product
•\tParticipates with the business in research to inform platform product feature needs
•\tContributes near-term input (quarterly) for the platform product portfolio and roadmap
•\tExhibits expertise within platform feature area and coordinates with interdependent teams
•\tDigests business requirements (user stories, use cases) and platform requirements for a platform feature set
•\tHas visibility into the design of the user experience
•\tDetermines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed
•\tContinuously monitors feature development at the feature level
•\tReviews product demo with the development team against acceptance criteria for the feature set
•\tIdentifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership
•\tSupports and participates in post-release reviews and ensures feedback is reincorporated into the feature
•\tWorks with internal teams and business operations to identify, classify, and prioritize feature-level issues
•\tDevelops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them
•\tIndependently identifies and researches anomalous performance; escalates findings to senior management
•\tCoordinates internal forums to collect and identify feature-level development opportunities
•\tOwns and manages product documentation; enables self-service support and/or works to reduce overhead
•\tIdentifies feature risks from business and Product Owners feedback & in-depth analysis of operational performance and share with senior leadership
•\tMentoring team members
•\tAssists with the hiring process.

All About You

•\t10 years in Technical Product Management
•\tAny development experience
•\tExperience in product, program, or service management with technology.
•\tExperience with organizing and coordinating customer activities with product development roadmaps.
•\tExperience with defining and organizing customer objectives, goals, strategies and metrics.
•\tExperience with defining hypothesis statements and experiments.
•\tExperience with facilitating technical and non-technical virtual workshops, trainings and/or problem-solving meetings.
•\tExperience with converting customer use cases into actionable and testable backlog and owning prioritization.
•\tUnderstands the technologies, architecture design and features that support customer jobs to be done and are able to contribute to technical discussions, decisions and strategy related to a product.
•\tExperience completing end-to-end delivery of software changes or customer onboarding experience that focuses on learning outcomes and metrics to drive continuous improvement.
•\tDemonstrated solid judgment and effective communication skills. Ability to see the big picture, while navigating technology and customer development decisions and trade-offs.
•\tStrong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions.
•\tProven track record for contributing to the team’s agility and flow through experiments that focus on simplification

Education (preferred): Bachelor's degree Computer Science (or related discipline)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.