Lead Product Manager(e-COM)
Williams-Sonoma Inc.
About the Team:
You will be a key member of the Ecommerce Product Management team that is responsible for Cart,
Checkout & Payments. We have an extensive roadmap for checkout, focused on reducing friction in
checkout funnel, making it easier to login and enhance UX with payment providers such as PayPal.
Responsibility:
Collaborate with business partners to gather functional requirements and detail same in JIRA and Confluence. Submit data requests required to execute test cases and obtain end user sign off. Drive functional backlog prioritization and lead various requirement discussions for product enhancements. Effectively partner with Operations and technology delivery teams & QA teams through gathering detailed requirements, presenting the business value, documenting requirements in JIRA and Visio process flows. Provide production level support for Operations and technology partners for operational go-live and ongoing deployment validation of new functionality. Provide clear direction to project team members on prioritization of functional requirement delivery timelines, per the expectation of business partners. Perform ROI analysis on new feature / functional requests from business partners. Review and approve QA test cases.Requirements / Qualifications:
4+ years of e-Commerce Product Management experience in technology organizations. 2+ years of Product management experience in Cart, Checkout & Payments Excellent verbal and written communication skills. Strong presentation skills with demonstrated experience in making articulate and effective presentations to different audiences. Experience authoring and coaching teams on effective JIRA stories for functional requirements, detailed acceptance criteria and prioritization with delivery teams. Experience authoring and coaching team on creating test cases that are aligned with end user expectations. Excellent interpersonal skills including such areas as team spirit, negotiation, collaboration, pitching in where needed, valuing and respecting team members. Demonstrated ability to negotiate with and manage external vendors. Self-motivated and able to work independently. Excellent organizational and leadership skills. Demonstrated ability to anticipate, mitigate, and resolve conflicts across technology and business partners. Proven experience in developing and executing projects, meeting deadlines and operating under tight time constraints. Comfortable with ambiguity and calculated risk-taking.
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