Overview Join our team as a day shift, full-time, Lead Patient Services Representative at our 5th Street location in Tyler, TX. Fulfilling your purpose begins here: People First, Always. Here’s how we take care of our people: Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more. Your team is bigger than your department: UT Health East Texas Physicians has over 90 primary and specialty care clinics, providing comprehensive medical education and innovative research. There are also residency programs throughout our hospitals and clinics actively training the medical leaders of the future. We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect. Responsibilities The Lead Patient Service Representative is the internal and external first point of contact in response to patient and clinic issues. Coordinates the day-to-day operations at the front desk. Oversees patient flow to ensure patient wait times are minimized. Acts as the point of contact for patient complaints and assists in resolving the issue in collaboration with the clinic manager. The Lead Patient Service Representative assures that the delivery of high quality, cost efficient care that support the UT Health primary care model. Qualifications Job Requirements: High School Diploma or GED Preferred Qualifications: Experience posting payments and charge entry 2 years’ recent experience in a clinic or healthcare setting