As a Lead Operations Coordinator, you play a critical role in executing business for our customers. You’ll build relationships with customers and partner with internal teams to ensure customers’ day-to-day needs are met. With a sharp focus on data integrity, quality, and efficiency, you’ll leverage our proven processes and innovative technology platform to perform the highest-level/advanced operations activities to meet the transportation needs of our customers. This role services as a team resource and focuses on daily management and delegation of operational tasks.
Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training will jumpstart your knowledge of our company and industry, help you excel here and ensure your proficiency in our systems and processes. The training will be a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of our team.
Responsibilities:
Monitor workload and staffing levels to assign and/or delegate work to ensure daily expectations and deliverables are met and completed with qualityServe as a first line of support for operations team members. Answer their questions, address any issues, and redirect work when needed. Partner with Operations Supervisors on trends and/or concernsWork with internal teams to ensure exceptional service is delivered to our customersBuild and develop relationships with customers to achieve positive outcomesRespond to customers with a sense of urgency to resolve issues, offer options and alternative solutions, and provide an excellent customer experienceLeverage customer preferences to provide consistent service and create efficient, cost-effective solutionsProactively identify opportunities, using data and reporting, to improve service results to meet customer expectationsLeverage C.H. Robinson’s global technology platform, Navisphere, to validate and ensure the accuracy of load dataAs needed, complete operational tasks to ensure daily deliverables are metRequired Qualifications:
High School degree or GED equivalentMinimum three years of call center customer service or transportation/logistics experienceAbility to work evenings and/or weekends (select roles only)Preferred Qualifications:
Values a diverse and inclusive work environmentProficient in Microsoft Office Suite of programsStrong written and verbal communication skillsExcellent customer service orientationSelf-motivated with the ability to work under limited supervisionAbility to delegate and provide direction and feedback to othersAbility to multi-task, prioritize and manage time effectivelyStrong attention to detail and accuracyBachelor’s degree or continued educationCompensation Range
$17.69 - $36.73
The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details about the specific base pay for your location. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
We encourage you to notify your leader before applying. They will receive an automatic system notification once you apply.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$22.60 - $35.24The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE page.